Service Engineer
Cellanome
We’re a well-funded start-up. You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.
Here’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.
This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth.
Cellanome is adding an Internal Service Engineer responsible for maintaining, troubleshooting, repairing, and supporting our internal fleet of proprietary instruments and platforms. You will work closely with cross-functional teams including Engineering, R&D, and Manufacturing, to ensure the quality and reliability of our instruments, as well as provide feedback to Research and Product Development teams. The role requires technical expertise, attention to detail, and a passion for providing excellent service. Job duties include:
- Provide technical support and preventative maintenance on Cellanome platforms for internal and customer applications. Resolve mechanical, electrical, and software issues efficiently.
- Diagnose, troubleshoot, and repair equipment malfunctions and failures, including electronics, optics, fluidics, and software.
- Assist in the installation and qualification of new equipment or system upgrades.
- Maintain detailed records of service activities, including repair logs, calibration reports, and any necessary system modifications.
- Collaborate with teams such as R&D, Quality Control, and Manufacturing, to develop and implement solutions for product improvements or enhancements.
- Mentor new staff or team members on platform capabilities and design, as well as internal processes and platform handling. Support customer service teams with technical questions related to instrumentation.
- Ensure that all service activities comply with internal policies and industry standards.
- Test equipment post-repair, offer feedback to R&D on potential product improvements, and assist in the development of new systems or features.
Role Requirements:
- Bachelor’s or other advanced university degree in engineering, life sciences, or a related field
- Minimum 5-8 years of service experience, ideally in complex life science tools/instruments space.
- Strong problem-solving skills, can-do attitude, and attention to detail.
- Valid passport and driver’s license.
Preferred Qualifications:
- Early-stage company experience.
- Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
- Knowledge of cellular biology.
We provide competitive total compensation packages, including base pay, benefits, and equity. In California, the estimated base salary range for this position is $135,000 - $160,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What you can expect from us:
You’ll feel the energy when you walk in our door – we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.
We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.