Job Description Senior Implementations at Chariot is a systems builder role: you'll design and own how we bring nonprofit partners onto our fast-growing payments product, and how we keep every account running smoothly. You'll lead technical onboarding for new partners, then stay close to the system as it scales — rolling out new features, tracking account health, and building the processes that let the whole portfolio run well without you touching every account by hand. You'll be at the center of partner adoption, technical delivery, and product feedback. This isn't just about getting nonprofits live. It's about learning what's working, identifying what's not, and helping Chariot build a better product.
The ideal candidate is a systems thinker, execution focused, and product minded. You'll serve as the connective tissue between nonprofits usage and internal product development - making each launch smoother than the one before and every implementation a driver for building a more intuitive product.
Own the implementations system end-to-end: the processes, tooling, and playbooks that let onboarding scale as partner volume growsManage and mentor other members of the implementations team, growing into a leadership role on the teamLead successful technical implementations for new nonprofit customers, managing timelines, setup, and go liveOwn new feature rollouts for existing partners - code edits, setup, and re-onboarding so partners actually use what we shipTrack product adoption across accounts and flag where partners are underusing what they haveServe as the primary technical point of contact during onboarding - answering questions, solving problems, and ensuring a high level of trust with both technical and non-technical stakeholdersTravel expected: 30%+ to be onsite with nonprofit customers and partnersReduce time-to-value by improving launch velocity and onboarding workflowsIdentify friction points during implementation and translate those into product insights - driving roadmap, tooling, and UX improvementsCollaborate with engineers to build scalable internal tools and automations that reduce manual work and improve consistency across implementationsBuild out internal playbooks, templates, and reusable assets that enable faster and more reliable customer onboardingPartner with sales, product, growth, and Partner Success to tighten the post-sale handoff and maximize nonprofit successAbout You
5+ years of experience in technical onboarding, solutions engineering, implementation, or related roles.Strong project management skills - you can juggle multiple launches, keep timelines tight, and never drop the ball.Experience working with APIs, integrations, or data pipelines. You don't need to be an engineer, but you should be comfortable troubleshooting, configuring, and speaking code when needed. Comfort with basic SQL is a plus.Excellent communication skills - clear, concise, and able to chat with technical and non-technical folks.You have a product mindset. You want to improve what you're working on, not just deliver it.Strong sense of ownership - you treat each customer's success like your own and always follow through.Empathetic and user-focused - you want nonprofits to thrive and know how to balance their needs with technical feasibility.Experience in fintech, payments, or the nonprofit sector is a plusPay Transparency
Range: $140,000-$220,000 + Equity Upside.
How To Apply Please submit your application here: ‣. If Chariot doesn’t seem right for you, but you know a good candidate, please send them over to our careers page.
