Job Description
Implementations at Chariot is a hands-on, customer-facing role: you'll own how nonprofits or grantmakers activate our products, and how they keep getting value from it after they go live. You'll lead onboarding for new partners from the day they sign (and sometimes earlier, on larger or more technical deals) through go-live, then stay close to those accounts as they grow, rolling out new features, tracking how they use the product, and finding where they could get more out of it. Beyond just getting nonprofits and grantmakers live, a key component of this role is learning what’s working for our customers, identifying what's not, and making sure every partner you work with sees real results from Chariot.
The ideal candidate is highly organized, loves working with customers, and knows how to help a team get comfortable with new tools. You'll own your own set of nonprofit or grantmaker accounts and work with the rest of the Implementations team to make each onboarding smoother than the one before.
What you'll do:
Run multiple onboardings at once and get each partner to real value as quickly as possibleLearn how each nonprofit raises and processes donations and how each grantmaker disburses them, and figure out exactly where Chariot helps them mostBecome the person their team calls first, and help them get comfortable with new ways of workingSet up Chariot to fit how each nonprofit or grantmaker works, and find creative solutions for their unique needsStay close to your accounts after launch: roll out new features, see how they're using Chariot, and work with Partnerships on what each customer needs nextBring what you hear from customers back to our product team, and help sharpen our playbooks as we scaleAbout You
2-8+ years in implementation, onboarding, or customer success, ideally at a startup (customer-facing consulting counts too)For those with more years of experience, you’ve demonstrated leadership / management skills, as you’ll help build out our teamGiven the broad range, compensation will be adjusted based on experienceYou're very organized and can keep a lot of projects moving at onceYou've helped customers adopt new tools and processes, and you're comfortable giving honest advice on what will work best for themYou move fast, stay calm when things are ambiguous, and take full ownership of your workYou're curious and low ego, and you like figuring things out as part of a teamYou want a long-term career in implementations / customer successAPIs, SQL, or fintech/nonprofit experience is a plus, but not requiredPay Transparency
Range: $130,000 - $210,000 + Equity Upside.
How To Apply To apply, please submit an application here: ‣. If Chariot doesn’t seem right for you, but you know a good candidate, please send them over to our careers page.
