Work at a Portfolio Company

Acceptance & Fraud Associate



Accounting & Finance
Posted on Wednesday, November 1, 2023

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

This position will be in charge of monitoring fraud prevention processes using the service provider's tools through end-to-end mapping, generating proposals for improvement and reengineering with optimization of time and resources.

We are looking for an Acceptance & Fraud Associate who will:

  • Identify and monitor transactions considered high risk.
  • Ensure the verification and approval of purchases between the merchant and the customer.
  • Ensure timely processing of refunds avoiding fraud.
  • Professional communication with clients and service providers.
  • Maintain a focus on security and safeguarding of information.
  • Active participation in updating and proposals for improvements to the fraud prevention model.

Our requirements for this position are:

  • More than 3 years in fraud prevention processes.
  • Previous experience in management of fraud prevention solutions as Smart Fraud, Accertify, Cyber source, etc.)
  • Knowledge of fraud prevention techniques such as e-commerce, phishing, vishing, skimming.
  • Knowledge in management in anti-fraud rules as velocity, amounts, bines, threshold.
  • Extensive knowledge in the environment of means of payments as issuer, acquirer, e-commerce operation, recurring payments.
  • Advanced knowledge in English
  • Very high qualities in data analysis.
  • Critical Thinking.
  • Teamwork.
  • Leadership.
  • Excellent communication skills.

Additional Skills & Plus

  • Knowledge in MicrosoftOffice.
  • Knowledge in database engines.
  • Desirable knowledge in SQL.


The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

We offer

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness