We are looking for a Global Head of Operations who will:

• Be in charge of leading transactional management, account maintenance and logistics of clara card and other products.
• Lead underwriting and credit line management teams, collaborating with Risk and Growth teams to effectively and efficiently review applications and execute line increases and decreases.
• Lead transaction reporting/dispute/chargeback processes to minimize our fraud cost while maintaining our SLAs to customers and Customer Happiness teams.
• Develop strategic supply chain partnerships and negotiate commercial terms with logistics partners.
• Strategic leadership of our collections teams, utilizing a mix of tech-driven pre-collections efforts, team-members’ efforts as well as collections agencies to maximize collection efficacy at the lowest cost possible.
• Identify main recurring operational problems and opportunities to implement continuous improvement plans.
• Track quality indicators and service levels, as well as guarantee the adhesion of partners to Clara rules.
• Assist Acceptance & Fraud team to resolve card acceptance problems with key local commerces,
• Successfully oversee all audits and external reviews into our processes and documentation control, ensuring perfect compliance.

Our requirements for this position are:

• +4 years of experience leading a cross-functional and/or cross-country operations teams.
• +2 years of expertise in at least 2 of the following - (Credit desk/underwriting, Collections, Fintech/financial institution back office).
• Analytic and data-driven approach to new features or suggestions for improvement.
• Expertise in answering customer requests to screen, register, treat, monitor, and solve problems.
• Expertise in resolving incidents, mitigating potential losses to the business and addressing root causes.
• Spanish Native language (position is based in Mexico or Colombia, hybrid).
• English Professional Proficiency.

Additional Skills & Plus

• Previous experience in startups - considering the operations product lifecycle.
• Strong project management, leadership, and cross-group collaboration skills.
• Good problem-solving skills and ability to think strategically with a business-first focus.
• Ability to wear many hats, learn quickly and change direction when needed.
• Ability to think creatively and critically about product features and user scenarios in the enterprise space.
• Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment.
• Growth mindset; drive to stay up to date with changes to enterprise technology required.

#LI-Hybrid