Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

Product Operations Lead (Líder de Operaciones de Producto) - Mexico City (Hybrid)

What you'll do

We're looking for a Product Operations Lead. As the first Product Operations hire at Clara, you will build the engine that powers our Product and Engineering teams. You are responsible for the systems, data, and communication loops that turn strategy into execution. This role is for a high-energy operator who defaults to action and thrives on making complex systems run smoothly.

Reporting directly to the Global Product Director, you will be the architect of our internal efficiency, ensuring our product organization scales as fast as our customer base.

Primary Responsibilities:

• Operational Architecture: Design and optimize the end-to-end product lifecycle—from discovery and prioritization to shipping and retrospectives.

• AI-Driven Automation: Identify manual bottlenecks in our workflow and implement AI-based solutions to automate them, such as synthesizing user feedback or streamlining documentation via N8N or custom scripts.

• Data Strategy: Own product analytics. Define key metrics, build dashboards in Metabase, and provide the quantitative evidence needed for roadmap decisions.

• Insights Loop: Create a scalable system to capture and synthesize feedback from Sales, Customer Success, and users, ensuring it flows directly into the product roadmap.

• Alignment & Communication: Own the "Product Rhythm." Manage cross-functional updates via Slack and Google Drive to ensure company-wide clarity and high-quality documentation.

Who you are

“We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.”

Must haves:

• 3–5 years in a high-rigor environment (e.g., high-growth tech, strategic operations, or management consulting).

• AI Fluency: Proven track record of using AI tools (LLMs, automation wrappers, or agents) to significantly increase personal or team output.

• Analytical Power: Expert-level ability to analyze complex datasets using SQL or advanced spreadsheets to communicate the "why" behind the numbers.

• High Agency: A "finisher" who finds friction and solves it without needing a manual.

• Working proficiency in English and Spanish.

• Excellent verbal and written communication; ability to distill complex technical roadmaps into simple updates.

• Adaptability to fast-changing environments and a "day one" mentality.

Nice to haves:

• Experience with Hubspot or Amplemarket to better understand the Sales-to-Product feedback loop.

• Experience managing projects within Github or tracking engineering velocity.

• Basic proficiency in Portuguese or a desire to learn it.

• A good sense of humor.