About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About the Role

Decagon is building a world-class team and we’re looking for a Talent Associate to help us scale. In this role, you’ll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations.

This is a great opportunity for early-career professionals or individuals looking to pivot into a career in recruiting. You’ll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team.

In this role you will

• Coordinate interviews and manage onsite logistics with precision and care

• Champion a white-glove candidate experience from first touch to close

• Take ownership of talent-related projects and process improvements

• Drive operational excellence and streamline recruiting workflows

• Contribute to top-of-funnel efforts through sourcing, application review, and outreach

Your background looks something like this

• Bachelor’s degree required (any field)

• 2+ years of experience in recruiting or another fast-paced, people-focused role

• Experience working on competitive or high-performing teams

• Comfortable navigating ambiguity and energized by building from scratch

Even better

• You’re hardworking, driven, and eager to grow your career in a Talent function

• You have a sharp eye for talent and an instinct for what “exceptional” looks like

Compensation

$110k - $130k + equity