Work at a Portfolio Company

Customer Success Manager



New York, NY, USA · Seattle, WA, USA · San Francisco, CA, USA · Remote
Posted on Monday, May 15, 2023

What we're looking for

Our business is growing fast, so we're looking for our first CSM. The ideal candidate has exceptional work endurance, embraces working in a fast-paced, unstructured environment, and is looking for an opportunity to work directly with the biggest brands across Fortune 500 companies and Web3 companies. We’re remote-first, hiring all across the US, and regularly hosting in-person social events!

We’re looking for evidence of outstanding ability and hustle. Specifically, it helps to have:

  • 2+ years of customer-facing enterprise SaaS experience as a CSM or AM, preferably in legaltech or cybersecurity.

  • Ability to understand and speak the language of sophisticated customers operating in legal or cybersecurity.

  • Passion for building strong relationships with customers.

  • Willingness to get scrappy and provide support via Slack, Telegram, and Discord while building process long-term.

  • We're still < 10, so ideally can wear multiple hats -- e.g. drive case studies to contribute to marketing brand value and celebrate customer wins, recruiting, ops, etc.

About us

Doppel is the AI-powered brand protection platform that enables the largest brands (OpenSea, Dapper Labs, Aptos, Mysten Labs, Magic Eden, Blur) to protect their revenue and community across digital channels. We automatically detect and takedown domain hijackers, social media phishing, crypto counterfeits, app impersonators, fake e-commerce listings, and malicious paid ads.