Our Customer Success team is thrilled to expand our Technical Support team in Spain! In this pivotal position, you'll tackle technical challenges, troubleshoot, and guide a diverse range of customers to make the most of our platform as we build the future of trust together. Joining a close-knit, high-performing team, you'll be part of a group that has successfully built, scaled, and supported Drata’s unparalleled Customer Success division (check out our stellar reviews!). If you're energized by a fast-paced environment and want to grow alongside top talent, Drata could be your next exciting chapter. Must be located in Spain.

What you’ll do:

• Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.
• Help our customers with fully deploying Drata into their organizations. That involves troubleshooting with Drata itself to solve contextual issues related to a user’s cloud infrastructure, version control, identity, HR software, and endpoints within their environment.
• Serve as a technical expert when covering correspondence via live chat, email, and video.
• Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.
• Work alongside our customer success managers to help customers complete full rollouts of Drata and, occasionally, work with sales to facilitate upsell opportunities.
• Channel feedback to the rest of the company, especially when collaborating with our product and engineering teams to troubleshoot and define issues, and track their impact and fixes.
• Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.

What you’ll bring:

• Service-minded and attentive to giving customers the best possible support and experience with our products.
• Initiative and desire to learn new skills/ technologies and remain up-to-date with the latest trends; real passion for solving technical problems.
• Willingness to research and learn more complex skills related to compliance, automation, and log monitoring.
• Excellent time management skills and ability to multitask.
• An understanding of the principles of compliance and/or automation technology.

Requirements:

• 2+ years of experience working in a position providing technical support through clear written and verbal communication.
• Comfort with operating system basics: Windows, MacOS, Linux
• Intermediate cloud knowledge and comfort troubleshooting a wide range of software application types including Infrastructure, Version Control, Identity, MDM, Ticketing, etc.
• Experience troubleshooting API basics by gathering information and communicating effectively
• Excellent English communication skills.
• Must be located in Spain

Benefits:

• Supplemental Health Benefits offered
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings for this role is €34,400 - €42,500, subject to change.

A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.