Workflow Automation Analyst
Ethos Life
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier, faster and better for everyone.
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the Role
Creating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for a Workflow Automations Analyst who can help enable our Revenue teams to deliver this experience. This specific position will focus on various types of automations leveraging AI and workflow tools across several different teams at Ethos. To succeed in this role, you should be passionate about creating frictionless processes to improve both the operations at Ethos as well as the overall customer experience.
Roles and Responsibilities:
- Partner with cross-functional leaders to map, analyze, and redesign current business processes with a focus on efficiency, scale, and customer impact
- Gather and translate operational needs into structured workflow requirements, including business logic, data flows, and success criteria
- Build, test, and deploy workflow automations using tools such as Zapier, N8N, CRM workflows, and AI-driven components
- Establish workflow QA processes—including UAT, performance testing, and monitoring—to ensure automations run reliably and securely
- Use data and metrics to measure automation impact and continuously identify new opportunities for operational improvement
- Maintain a repository of implemented automations through detailed documentation of requirements, workflows, and solutions
Skills and qualifications:
- 1+ year of hands-on experience building workflows in Zapier, N8N, Make.com, or similar platforms required
- Experience reviewing and documenting current business processes required
- 3+ years experience in an operations focused role with frequent execution of analysis and use of data driven insights that has led to improved processes
- Extremely detail oriented and have an analytical mindset with the ability to exercise discretion in the process of identifying and resolving problems/issues
- Proficiency with automation tools and programming languages such as Python, Java, and SQL is a plus
- Strong organizational and project management skills, including the ability to manage multiple concurrent builds
- Excellent communication skills with the ability to explain technical workflows to non-technical stakeholders
- Have a personal drive to work proactively and take ownership in all you do
#LI-Hybrid
#LI-A1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.