Work at a Portfolio Company

Customer Success Manager



San Francisco, CA, USA
Posted on Thursday, June 13, 2024

Customer Success Manager

San Francisco (in person)

Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization. Etleap is proudly backed by First Round Capital, Liquid 2, SV Angel, Y Combinator, and a number of other top-tier investors.

We are looking for a dynamic customer relationship professional to execute Etleap’s customer success strategy and ensure customers are receiving the tools and support needed to achieve their goals, resulting in optimal customer success, engagement and retention.

What you are going to do:

  • Execute and evolve Etleap’s customer success strategy
  • Build relationships and drive engagement with Etleap’s customers via onboarding, periodic business reviews, and soliciting product feedback
  • Champion customers’ growth goals in order to maximize product value and identify upsell opportunities
  • Manage a customer health dashboard that is shared with the executive team
  • Plan and optimize strategy for managing retention and flagging risks regarding renewals
  • Own communication with customers for marketing initiatives, including trade shows, webinars, and case studies

What we want to see in you:

  • 5+ years of B2B customer relationship experience, including at least one startup
  • Experience building relationships with technically sophisticated customers
  • Have led onboarding and customer education for a technical enterprise software product
  • Curiosity and drive to understand a technical software product and how it creates value for its customers
  • Exceptional verbal, written, and interpersonal communication skills
  • Self-starter: Able to propose solutions and accomplish tasks with limited direction and a figure-it-out attitude

What we are offering:

  • A competitive equity package, aligning your success with the company's growth.
  • Comprehensive health benefits, unlimited PTO, daily catered lunch, and commuter benefits.
  • Prime location in downtown San Francisco, conveniently accessible by public transportation.
  • Opportunities for professional development and career progression in a rapidly growing company.
  • A collaborative, inclusive company culture prioritizing work-life balance.

Etleap is not just shaping the future of data integration; we're also building a team passionate about making a significant impact. If you're driven, entrepreneurial, and thrive in fast-paced environments, we're eager to have you. Apply now to be part of our mission to redefine data analytics.

To apply, please email your resume and a cover letter outlining your relevant experience and why you're interested in joining Etleap to jobs@etleap.com. We look forward to hearing from you!