Customer Support Specialist, Remote
Good Dog
This job is no longer accepting applications
See open jobs at Good Dog.See open jobs similar to "Customer Support Specialist, Remote" SV Angel.We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, you’ll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.
The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) that’s on a mission to build a better world for dogs and the people who love them.
This role will be required to provide Saturday and Sunday support.
What You’ll Do
- Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
- Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
- Anticipate customers’ needs by proactively providing education, support, & guidance every step of the way in their puppy search
- Effectively and comfortably handle escalated interactions while leading with empathy
- Make human connections, build trust, and foster lifelong relationships with puppy buyers
- Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors
What We’re Looking For
- At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
- Exceptional verbal (phone) and written communication skills
- Positive, flexible attitude with the ability to nimbly embrace change quickly
- Energized by helping people and eager to interact directly with customers
- Ability to build trust quickly and navigate challenging conversations successfully
- Well-organized, attentive to details & skilled in multitasking
- Excellent judgment and problem solving skills
What You’ll Love About Working Here
- You’ll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
- You’ll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
- You’ll have tremendous opportunities for career development and growth
- You’ll get great benefits, unlimited PTO, and 401(k) matching
The anticipated salary range for the role is $40,000 to $50,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.
Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please don’t hesitate to let us know. We welcome candidates of all backgrounds and perspectives.
This job is no longer accepting applications
See open jobs at Good Dog.See open jobs similar to "Customer Support Specialist, Remote" SV Angel.