Senior Solutions Engineer
Graft
you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.
We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!
About the Role
As a Senior Solutions Engineer within the AI Search Infrastructure Group, your role will be pivotal in driving technical success for enterprise API customers, particularly within AI native organizations. You will act as the primary engineering partner for customers, bridging the gap between their unique requirements and our cutting-edge AI infrastructure solutions. This is a highly impactful position that combines hands-on software engineering, customer collaboration, and product improvement to deliver world-class API systems at scale
Responsibilities
- Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart.
- Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions.
- Work on systems that scale to thousands of queries per second, where each millisecond of latency matters
- Partner with product and research teams to ship improvements driven by real production usage.
- Implement and integrate our APIs into customer production systems.
- Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process.
- Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on.
- Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation..
Qualifications
- Strong software engineering fundamentals; able to ship production-quality code.
- 3-5+ years experience building production-grade APIs in Python
- 3-5+ years experience shipping production applications with AWS
- Deep understanding of modern AI systems: LLMs, RAG, retrieval, evaluation, embeddings, ranking, and inference tradeoffs.
- Experience building or integrating AI/search APIs into real production systems.
- Ability to design and interpret evaluation metrics, benchmarks, and experiments.
- Comfortable debugging distributed systems, API performance, and data/retrieval pipelines.
- Strong customer-facing engineering communication; can explain complex systems clearly to technical teams.
- Bias toward action, shipping, growth and customer impact.
- Able to quickly iterate between customer feedback and code-level improvements.
- Extremely strong drive to compete and win.
Preferred Background
- CS degree or equivalent hands on experience.
- Experience as a solutions engineer, forward-deployed engineer, or applied AI engineer at an AI-native or infrastructure company.
- Experience with search, retrieval systems, or large-scale API platforms.
- Experience working with enterprise customers or developer platforms.
Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.
Company Perks:
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Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
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Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
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A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
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12 weeks of paid parental leave in the US*
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401k program, 3% match - vested immediately!*
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$500 work-from-home stipend to be used up to a year of your start date*
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$1,200 per year Health & Wellness Allowance to support your personal goals*
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The chance to collaborate with a team at the forefront of AI research
*Certain perks and benefits are limited to full-time employees only
You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.