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Program Manager, Digital Customer Success

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HeyGen

Customer Service, Sales & Business Development, Operations
San Francisco, CA, USA
Posted on Monday, May 20, 2024

The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created.
Learn more at www.heygen.com

Company Overview:

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.

HeyGen thrives in an in-person environment, and currently requires its employees to work in-office four days a week with Wednesdays as the designated WFH day.

Key Responsibilities:

  • Manage a large portfolio of customers.
  • Design and run a digital-led 30-day customer onboarding program through live webinars, email nurturing, in-product walkthroughs and more.
  • Craft and run post-onboarding plays like at-scale outreach campaigns to at-risk customers or customer education on new feature development.
  • Create and author content primarily to educate all customers with enterprise plans.
  • Partner cross-functionally with sales, support, product and marketing to ensure strong adoption of HeyGen.
  • Serve as our in-house product expert to up-level our customers’ workflows and help them get the most return of investment from HeyGen.
  • Proactively identify customers who aren’t maximizing their opportunity with HeyGen and reach out to create an action plan to help them achieve success.
  • Inform and influence our overall growth strategy.

Preferred Qualifications:

  • 3+ years experience at a fast growing software company
  • You have a track record of success in your previous roles in Customer Success, Marketing, Ops
  • You've built Customer Success playbooks or processes
  • You have experience in scaled program management
  • Experience of managing a large volume of accounts
  • Familiarity operating in with both self-serve (PLG) and sales-led motions
  • Measures success in business metrics (time to value, NDR, GRR)
  • Compelling communicator in writing, presentations, and public speaking
  • Thrive in a fast-paced and dynamic environment

What HeyGen Offers:

  • Competitive salary and benefits package.
  • Dynamic and inclusive work environment.
  • Opportunities for professional growth and advancement.
  • Collaborative culture that values innovation and creativity.
  • Access to the latest technologies and tools.
  • Unlimited PTO
  • 401k match
  • Early-stage company equity
  • Daily lunch provided

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!