About the company
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.

By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.

The Role

Kodex is seeking a dedicated Support Specialist to manage our support inbox and assist with critical law enforcement inquiries. In this role, you will be the first point of contact for incoming requests, ensuring they are logged, prioritized, and routed effectively. You will also organize and analyze intelligence data, contribute to process improvements, and support outreach to law enforcement partners.

This position is ideal for someone who is detail-oriented, proactive, and eager to build a career in threat intelligence and operations within a fast-growing company.

Key Responsibilities

• Monitor and manage the company’s support inbox and related ticketing systems.

• Triage incoming requests, escalating urgent cases and assigning tasks as needed.

• Draft clear, professional, and empathetic responses to customer and law enforcement inquiries.

• Log, organize, and maintain an intelligence data database.

• Maintain accurate logs of requests and resolutions to ensure accountability and follow-through.

Growth Opportunities

• Conduct data analysis on inbox activity to identify trends and recurring issues.

• Assist with outreach to domestic and international law enforcement partners.

• Develop and refine operational processes for responding to support requests.

• Contribute to Kodex’s threat intelligence knowledge base and process documentation.

• Conduct investigations into the validity of law enforcement requests.

What you bring

• Any work experience in customer support, operations, or data entry (including internships).

• Strong written and verbal communication skills with professionalism in sensitive contexts.

• Excellent organizational skills with attention to detail and follow-through.

• Ability to prioritize tasks and remain calm under pressure.

• Comfort working with structured and unstructured data (e.g., spreadsheets, ticketing systems, Slack exports).

Nice to have

• Interest in threat intelligence, compliance, or global investigations.

• Experience with tools like Front, ClickUp, or similar email and ticketing systems.

• Basic data analysis skills (Excel/Sheets, SQL, or similar).

What Makes You Successful

• You’re proactive and not afraid to follow up.

• You’re highly detail-oriented and take ownership of your work.

• You bring professionalism to every customer and partner interaction.

• You’re eager to grow into threat intelligence and operational roles at Kodex.

Benefits

• Remote-first in the Boston area

• Biannual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco

• Competitive salary and meaningful equity

• Unlimited PTO + 14 company holidays

• 12 weeks of fully paid parental leave, with a flexible return-to-work policy

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan

• Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.

Equal Employment Opportunities at the Company

Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Compensation Range: $60K - $80K