Sr. Director, Fraud Management
Lively
About Lively
Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.
About the Role
This individual will be responsible for leading a comprehensive fraud management strategy and fraud systems, to ensure Lively is minimizing risk exposure. You will own the technology, process, and management of all fraud prevention, risk, auditing, responses, and loss event/root cause reporting. You will be Lively’s fraud expert. Your mission will be to find and root out fraud across our platform and products, as well as lead our fraud management team.
This is a senior leadership hire at Lively. This role will be responsible for managing an existing team and will report directly to the VP, Operations.
Responsibilities
- Manages all aspects of fraud prevention activities aligned with reduction of fraud-related losses and proactive risk assessments
- Leverage industry expertise to expand our predictive fraud operations models
- Drive structured analysis of vulnerabilities and gaps to drive rapid mitigation and remediation of attacks to implement predictive controls for payments systems
- Demonstrates an in-depth knowledge of fraud monitoring systems and applications and expertise to optimize these at speed
- Monitor and analyze payment data to identify patterns, trends, and potential issues, taking proactive measures to mitigate risks
- Determine prioritization by assessing risk and implement new fraud capabilities as often as needed
- Partner with our legal & compliance organization to implement and maintain robust risk management practices to mitigate fraud
- Develop and maintain fraud risk indicators, key performance indicators (KPIs), and metrics to measure the effectiveness of fraud prevention measures
- Define and create internal dashboards for the Executive team that includes fraud activity, expected KPIs, and loss impact
- Own the relationships with external partners used in the fraud management process
- Manage the team responsible for fraud prevention operations
Skills & Experience
- 8+ years of experience in fraud prevention and management in FinTech or related types of organizations
- 2+ years of people management experience
- Experience working with vendors such as card processors, financial institutions and technology partners
- Expertise in fraud prevention and management
- Expertise in the credit/debit card processing ecosystem
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy and more!
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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