Work at a Portfolio Company

Product Operations Specialist



Product, Operations
San Francisco, CA, USA
Posted on Friday, March 29, 2024

About Us:

At Parafin, our mission is to grow small businesses.

Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on. Parafin's first set of products offer capital-as-a-service for online platforms. Parafin currently powers the capital programs for platforms and payment processors ranging from Series B to post-IPO companies such as DoorDash, Amazon, Worldpay, Mindbody, Fullsteam, Guesty, Xplor, and Quilt.

We are a tight-knit team coming from organizations such as Stripe, Square, Plaid, Coinbase, Robinhood, Affirm, Uber, and CERN, and are excited both about helping small businesses grow and thrive, and build products that leaders at top companies have started to use every day to grow their platforms. We are backed by prominent venture capitalists such as Ribbit Capital, Thrive Capital, GIC, Index Ventures, Green Oaks Capital, and SV Angel and have raised more than $94M in equity and $200M in debt.

About the Position

We are looking for a Product Operations Specialist to help us scale operations and grow our capital products. This role will be a critical operator of the company's products suite by providing a positive payment experience for the small businesses we support. You will be responsible for running and building best-in-class processes for payments, fraud, and servicing. You will become an expert on Parafin’s Capital products, digging deep into the details to solve problems, and being an on-the-ground operator to support day-to-day functions, from troubleshooting payment issues to data analysis to building documentation.

Are you an adaptable all-rounder who is passionate in building at scale while enjoying rolling up your sleeves to get the job done? Are you excited to work collaboratively at a fast-growing startup to help grow small businesses? If so, come join us!

What You’ll Be Doing:

  • Funding and Servicing Operations

  • Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment

  • Conduct reviews to assess risk factors for high-priority merchants

  • Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone

  • Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations

  • Review current processes and provide feedback on how to improve product operations and Parafin as a whole

  • Work closely with our partners to identify areas of risk and investigate fraudulent behavior

  • Use data-driven analysis to identify areas of optimization and growth

What We’re Searching For:

  • 3-5 years of work experience

  • Strong understanding of, or desire to learn about a capital or lending product.

  • Strong understanding of payments

  • Excellent communication skills

  • Strong quantitative / detail-oriented background

  • Thrive in an entrepreneurial environment

We Prefer If You Have:

  • 1-2 years of operational experience working in a fintech startup, bank, or payments company

  • Experience with fraud/risk management

  • Fluency in (or desire to learn) data analysis skills and tools, such as SQL / R / Python

What We Offer

  • Salary Range: $90k - $105k

  • Equity grant

  • Medical, dental & vision insurance

  • Unlimited PTO & work from home flexibility

  • Commuter benefits

  • Free lunches

  • Paid parental leave

  • 401(k)

  • Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.