Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About the role

The Processing Coordinator is the homeowner’s key point of contact throughout the application process, providing clear, timely, and empathetic communication that builds trust and confidence. You’ll guide homeowners through next steps, respond to questions, and ensure a smooth experience from start to finish. Behind the scenes, you’ll own the Processor Task Queue and Aged Follow-Ups, maintaining data accuracy, documentation quality, and process flow so cases move efficiently toward funding and closing.

Your responsibilities

• Process assigned tasks in the Processor Task Queue and complete aged follow-ups in accordance with defined SLAs, priorities, and quality standards.
• Engage with homeowners through outbound calls, SMS, and email to obtain required information, provide updates, or resolve outstanding issues.
• Manage incoming dockets and ensure timely action on new assignments as they are received.
• Accurately update records, notes, and dispositions in appropriate systems, maintaining 100% traceability and a complete audit trail.
• Meet or exceed quality assurance (QA) accuracy targets and productivity expectations.
• Maintain and update standard operating procedures (SOPs), checklists, and quick-reference guides; proactively contribute to process and playbook improvements.
• Identify and flag recurring defects or root causes; recommend or support corrective actions such as SOP updates, form revisions, automation, or validation rules.

About you

• 1–2+ years of experience in back-office operations, processing, or a shared services/BPO environment.
• Proficiency with CRM systems (e.g., Salesforce or equivalent) managing queues, tasks, and case notes.
• Intermediate Google Sheets or Excel skills, including filters, pivot tables, and basic formulas.
• Strong written and verbal communication skills with the ability to collaborate across teams and with external partners.
• High attention to detail and accuracy; comfortable with repetitive or data-intensive work.
• Flexibility to work non-standard hours or shifts based on business needs.
• Experience in financial services, lending, or insurance operations preferred.
• Familiarity with ticketing or work management tools (e.g., Asana, Jira, TaskRay) preferred.
• Exposure to QA or audit processes, root-cause analysis, or defect tracking preferred.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

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