Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About the role

This is an exciting opportunity to own and shape the future of IT operations at Point, supporting a fast-growing global workforce while serving as the primary technology partner for our Manila office. You will lead the end-to-end management of our Apple ecosystem through Jamf Pro, administer Google Workspace, drive security and compliance initiatives, and build scalable automation solutions that enhance the employee experience. As a key member of the team, you'll have the opportunity to evaluate and implement cutting-edge AI tools to improve productivity and operational efficiency across the organization. This role combines hands-on technical expertise, strategic problem-solving, and global collaboration, ensuring seamless support for Point employees worldwide while partnering closely with local Manila vendors. To maximize impact across regions, the position may include a flexible schedule that overlaps with both U.S. Pacific Time and Manila business hours.

Your responsibilities

• Own full lifecycle management of macOS devices using Jamf Pro; lead OS/software patching using Jamf, Nudge, Automox, etc.
• Administer and optimize Google Workspace for the organization, including user management, security settings, and integrations.
• Automate provisioning and deployment workflows (Python, Bash, Zapier, Workato, etc.); proactively identify and implement AI-powered tools to improve IT workflows and team efficiency.
• Configure new employee SaaS accounts as directed; manage Chrome enterprise profiles and enforce security policies (CIS compliance).
• Manage IT tickets and escalations using Jira Service Management, ensuring timely resolution within required SLAs; act as a higher-tier resource for complex Apple-related IT issues.
• Collaborate with security, compliance, and global IT teams; help with other Point IT and IT security projects as directed.
• Manage IT vendor relationships with local vendors.
• Document internal IT processes and contribute to team knowledge base.
• Coordinate onboarding with new employees and contractors; set up and maintain laptops for Point employees in Manila as needed.

About you

• Equivalent of a U.S. 4-year bachelor’s degree program.
• Jamf certified with 6+ years of hands-on Jamf Pro experience.
• 6+ years of IT Systems Engineering experience focused on the Apple ecosystem.
• 8+ years of IT support experience.
• Excellent written and verbal English communication skills.
• Expertise in macOS device management, Jamf Pro administration, OS/software patching, and Chrome profile management.
• Experience administering Google Workspace, including user management, security configuration, and third-party integrations.
• Strong IT automation and scripting skills (Python, Bash, or equivalent), with experience evaluating and implementing AI-powered productivity tools.
• Experience managing SaaS platforms, role-based access controls, and security policy enforcement, including CIS compliance standards.
• Strong technical troubleshooting skills, systems knowledge, and experience managing IT support requests through Jira Service Management or similar ticketing platforms.

Nice to have:

• Experience with Confluence for documentation and knowledge management.
• Administrative experience with Zoom and Slack.
• Hands-on experience with AI tools, automation platforms, and productivity-focused AI integrations.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

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