Operations Analyst
IT, Operations
Manila, Philippines · Philippines · Stockholm, Sweden
Location
This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. Team members are expected to work onsite as required by their role, team, and business needs. Onsite schedules may vary and are subject to change.
Role Hours
The expected working hours for this position are typically from 12:00 AM to 9:00 AM. Start times may vary between 8:00 PM and 12:00 AM depending on business needs and operational requirements.
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.
Onsite Expectations
This role follows a hybrid work arrangement. The expected onsite schedule is:
Once a week
About the role
The Operations Analyst will serve as an analytics partner for the Operations team at Point and its sub-functions, providing data-driven insights that guide strategic and tactical decisions. This role is responsible for providing visibility into key measures of the team’s performance - including function-level output, error-rate, and SLA attainment. By translating complex analyses into actionable recommendations, they will influence decisions and help drive outcomes that align with both team and company objectives.
Your responsibilities
Create dashboards tracking operations performance trends and progress towards achieving company-wide goals
Support operations leadership team in team-wide projects by using data to inform implementation plans and measuring project outcomes.
Apply quantitative analysis and presentation of data to identify and drive strategic operational improvements.
Use tools such as Sigma and SQL to uncover and elevate data-driven insights into action.
Maintain a high bar for analytical quality and operational rigor, ensuring recommendations are well-supported and executed effectively.
About you
Experience in analytics roles — ideally 1–3 years.
Strong proficiency in SQL for querying, aggregating, and analyzing large datasets.
Familiarity with data visualization tools (e.g., Sigma).
Ability to translate complex analyses into actionable recommendations for Operations stakeholders.
Collaborative with strong communication skills — comfortable partnering with customer-facing staff, people managers, and senior leadership.
Attention to data quality and governance — experience ensuring accurate instrumentation and tracking.
Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Finance, or equivalent experience).
Experience building dashboards or reporting frameworks that scale across teams and stakeholders.
Experience with Snowflake (or a comparable cloud data warehouse) for querying and aggregating production data; comfort working directly with raw/warehouse tables rather than only pre-built dashboards.
Nice to have
Hands-on experience in fintech or regulated financial services environments, particularly in payments, lending, or digital banking, is preferred.
Exposure to dbt or other SQL-based data transformation/modeling tools.
Our benefits
Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
Work-Life Balance: 18 holidays and hybrid work options in a supportive environment.
Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
Global Experience: Collaborate with an international team and learn from global practices.