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Full Stack Engineer, BillingGrowth

PostHog

PostHog

Software Engineering, Sales & Business Development
United States · Remote
Posted on Friday, June 14, 2024

About PostHog

PostHog helps engineers build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product analytics, session recording, feature flags, A/B testing, event pipelines, SQL access, and a data warehouse… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort and had the most successful B2B software launch on HackerNews since 2012 - with a product that was just 4 weeks old. Since then, more than 50,000 companies have installed the platform. We've had huge success with our paid upgrades, raised $27m from some of the world's top investors, and have shown strong product-led growth - 97% driven by word of mouth.

Despite the 📉 tech market, we're default alive and doing better than ever! We average 10% monthly revenue growth and are on track for $10m ARR in early 2024. While others are focused on layoffs and struggling to grow into huge valuations, we're focusing on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

  • We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.

  • We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.

  • Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

  • Solve big problems - we haven't built our defining feature yet. We are all about shipping fast, talking to users, and iterating.

Who we’re looking for

We're looking for someone to own and scale our billing system - the way we actually make money here at PostHog ;) You'll be part of the Growth team, which at its core is responsible for making sure that our customers can get started with any of the products, subscribe, and eventually pay us money.

What you’ll be doing

Though almost everything at PostHog is built in public, this isn't as true for billing work as it often involves sensitive IP. Nonetheless here are some example things you’ll be working on:

  • Building a world-class billing system that will scale to $100m+ of revenue

  • Iterating and experimenting with our subscription and payment flows and UI

  • Scaling and maintaining our usage reporting system so that it can keep up with our hyper-fast customer growth

  • Owning our revenue dashboards and queries

  • Creating support for new billing schemes for products we are launching

  • Improving the billing administration experience for Sales and CS

Requirements

  • Experience as a full-stack engineer with a focus on the backend

  • A keen ability to think through and around edge cases galore

  • A working knowledge of SQL

  • A love for making simplicity out of complexity (and you don't mind refactoring to clean things up)

  • You have started a project from scratch. You might have led a project, been a founder previously, or built an impressive side project.

Nice to have

  • Experience building and scaling billing systems

  • Some experience managing and deploying with k8s

About the team

The growth team is responsible for the core things that make PostHog work as a business. As the only team that builds products to tie all the other products together, we’re primarily responsible for making our overall company strategy a success. It’s a very fun and unique position to be in. We own:

  • Multi-product onboarding and activation

  • Cross-product tooling

  • Our internal billing service

  • Feature entitlements

  • Signup & authentication

  • Revenue tracking & forecasting

The growth team has a very wide breadth of responsibility and incredibly high autonomy in what we work on and how we get it done.

If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Alignment with our values is just as important as experience! 🙏

#LI-DNI

Salary

We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.

Learn more about compensation

Location (based on market rates)

The benchmark for each role we are hiring for is based on the market rate in San Francisco.

Level

We pay more experienced team members a greater amount since it is reasonable to expect this correlates with an increase in skill

Step

We hire into the Established step by default and believe there's a place to have incremental steps to allow for more flexibility.

Salary calculator

  1. Benchmark (United States - San Francisco, California) $236,000
  2. Level modifier 1
  3. Step modifier 0.95 - 1.04
Salary$224,200 - $245,440plus equity

Benefits

  • Generous, transparent compensation & equity
  • Unlimited vacation (with a minimum!)
  • Two meeting-free days per week
  • Home office
  • Coworking credit
  • Private health, dental, and vision insurance.
  • Training budget
  • Access to our Hedge House
  • Carbon offsetting
  • Pension & 401k contributions
  • We hire and pay locally
  • Company offsites

Get more details about all our benefits on the Careers page.

Your team's mission and objectives

Q3 2024 Objectives

  • Objective 1: Make onboarding awesome for Product analytics and Data warehouse (Raquel)
    • Use templates, toolbar, and actions in analytics onboarding so people can get to insights more quickly.
    • Work with data warehouse team to make a bespoke flow to help people get their first integration set up.
    • Reasoning: Templates are useful for getting people to valuable insights quickly, but they have to wait for data to come in before they can use themes. If we use actions, they can be made right away. For DW, none of our current onboarding steps for getting data in are relevant - we need to think through this from scratch.
    • Metrics: Percent of new orgs that activate increases, retention goes up or stays the same, people actually use the flow.
  • Objective 2: Support self-serve annual commitments (Zach)
    • Reasoning: Annual commitments means we get more money now, reduces churn risk, and can be cheaper for customers. But, people have to talk to sales right now to get on these contracts. If they could self-serve this, we could theoretically sell more of them.
    • Metrics: We have the feature, and people use it.
    • Side hustle, if time permits: Figure out how to do experiments with pricing.
  • Objective 3: Dive into the data to understand our billing metrics and customers better (Zach)
    • Reasoning: We want to know:
      • How the startup program is performing and how we should change things there
      • How well we cross-sell and how that can be improved
      • Why CC input rate is going down, even though signups are going up.
      • If we can trust the revenue number every single day
    • Metrics: We have access to more stripe data in billing (i.e. stripe customer metadata), and we can answer the questions above.
  • Objective 4: Keep up with ongoing needs from our team:
    • Hire 2 people onto the team - one billing focused, one auth/permissions or growth focused (Raquel)
    • Launch pricing for Data warehouse (likely soon) (Raquel)
    • Launch pricing for CDP (if it's ready)

If we have time:

  • Build a better billing page that gives breakdowns by project, is easier to mentally parse, is more beautiful, etc.
  • Fix all the bugs and unknowns with auth (eg why xmlsec gives us so many problems)
  • Move CC entry into the app

Interview process

We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.

  • 1
    Application(You are here)

    Our talent team will review your application to see how your skills and experience align with our needs.

  • 2
    Culture interview30-min video call

    Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.

  • 3
    Technical interview45 minutes, varies by role

    You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.

  • 4
    PostHog SuperDayPaid day of work

    You’ll join a standup, meet the team, and work on a task related to your role, offering a realistic view of what it’s like working at PostHog.

  • 5
    OfferPop the champagne (after you sign)

    If everyone’s happy, we’ll make you an offer to join us - YAY!

Apply

(Now for the fun part...)

Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!

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