Work at a Portfolio Company

Business Operations & Strategy Lead



Posted on Wednesday, April 12, 2023
New York City, NY
About us
Red Scissor cuts the red tape between patients and their medicine. Our mission is to make using health care easy for everyone, starting with prescription drugs.
Health care in the US often feels impossible, especially when you need to use insurance. Just figuring out what benefits you’re entitled to requires hours of back-and-forth. It’s so common that healthcare researchers gave it a name: sludge. When dealing with serious health issues, you have no choice but to waste your energy battling the system to get what you need.
The problems show up most acutely and consistently with complex medications – these drugs make up 25%+ of all healthcare spend because they're the only way to treat many serious conditions. Unfortunately, they’re unaffordable without insurance, and the paperwork to get them approved takes weeks, if not months. A Washington Post reporter captured the experience poignantly in an article earlier this year.
Thanks to recent developments in healthcare regulation and technology, we are changing this. Red Scissor helps patients get the medicine they need at the lowest cost possible, as fast as possible, coordinating with any insurance and pharmacy. Patients and their doctors now have someone to rely on to ensure they get their medicine. And the same developments will allow us to drive similar change for other categories of healthcare. We are building a company that can handle the complexity of using health insurance for anyone.
We’re lucky to have the support of Thrive Capital, Bain Capital Ventures, BoxGroup, Pear VC, Vast Ventures, SV Angel, and many angel investors, and we are sufficiently funded for the next few years. We also have a large network of industry experts, many of whom are close friends, to advise us.
About the role
What we’re doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. As Business Operations & Strategy Lead on our team, you’ll need to become deeply familiar with all of the above to deploy across the company on problem solving.
This is the kind of role which involves constantly learning new things. Your work will be hyper cross-functional, driving forward core projects in tight partnership with our CEO. In addition, you will lead new initiatives, exploring new opportunities and helping us understand whether we should or shouldn’t pull trigger on them. You’ll build an appreciation for all the different challenges an early-stage company faces, as well as become super well-versed in US healthcare.
We know that the products and services we build and the reach they have, and therefore our chance of making a difference, will be better when we have more diverse perspectives. This is especially important in healthcare, where the problems affect everyone differently and disproportionately impact people in underserved communities. We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
If you join, you will:
Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how pharmaceutical companies launch new drugs
Collaborate with our CEO and other leaders to prioritize business goals as we balance supporting patients with building a long-term profitable business
Own problems/outcomes from start to finish across multiple of the following areas:
Our approach to provider partnerships (outreach through implementation) across a wide range of organization types
Our growth strategy for each specialty area we decide to pursue, including partnerships with other distribution channels
Our core operations for processing prescriptions end-to-end and handling inbound/outbound engagement with patients, providers, and pharmacies
Our plans for expanding to and scaling across a wide range of specialties, geographies, and insurance situations
Explore and evaluate new opportunities (both internal and external) for the company
We’ll be most excited if you:
Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership (e.g., fast-growing startup, finance, consulting, core member of a 0 -> 1 business line at a high-performing organization)
Know how to deal with ambiguous problems
Know how to work with complex data
Are pragmatic and can see the bigger picture
Are high output and bias towards action
Are excited to be a part of our mission! We’re pumped about what we’re working towards, and we want you to be, too.
P.S. This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!
How to Apply