Operations Lead
Redscissor
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Posted on Tuesday, May 16, 2023
New York City, NY (with hybrid option)
About us
✂️
Red Scissor cuts the red tape between patients and their medicine. Our mission is to make using health care easy for everyone, starting with prescription drugs.
Health care in the US often feels impossible, especially when you need to use insurance. Just figuring out what benefits you’re entitled to requires hours of back-and-forth. It’s so common that healthcare researchers gave it a name: sludge. When dealing with serious health issues, you have no choice but to waste your energy battling the system to get what you need.
The problems show up most acutely and consistently with complex medications – these drugs make up 25%+ of all healthcare spend because they're the only way to treat many serious conditions. Unfortunately, they’re unaffordable without insurance, and the paperwork to get them approved takes weeks, if not months. A Washington Post reporter captured the experience poignantly in an article earlier this year.
Thanks to recent developments in healthcare regulation and technology, we are changing this. Red Scissor helps patients get the medicine they need at the lowest cost possible, as fast as possible, coordinating with any insurance and pharmacy. Patients and their doctors now have someone to rely on to ensure they get their medicine. And the same developments will allow us to drive similar change for other categories of healthcare. We are building a company that can handle the complexity of using health insurance for anyone.
We’re lucky to have the support of Thrive Capital, Bain Capital Ventures, BoxGroup, Pear VC, SV Angel, and many angel investors, and we are sufficiently funded for the next few years. We also have a large network of industry experts, many of whom are close friends, to advise us.
About the role
What we’re doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. As Operations Lead on our team, you’ll need to become deeply familiar with all of the above to build out our process for handling prescriptions end-to-end while scaling across several dimensions.
The scope of this role is big – we need to create a system that supports more degrees of freedom than any comparable organization, so Operations will have to stand up several functions while getting up to speed on all the nuances that come with different specialties, states, etc. That said, we are big believers in collaborative problem solving, so you will work closely with our CEO and other leaders on context-building and decision-making.
We know that the products and services we build and the reach they have, and therefore our chance of making a difference, will be better when we have more diverse perspectives. This is especially important in healthcare, where the problems affect everyone differently and disproportionately impact people in underserved communities. We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
If you join, you will:
Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how pharmaceutical companies launch new drugs
Collaborate with our Product, Data, and BD leads and CEO to prioritize business goals as we balance supporting patients with building a long-term profitable business
Develop a well-informed perspective on what KPIs we should use and how we should be investing our ops resources, driving decisions like what we insource vs outsource
Design and build an operations team to support both internal processes and external services to:
Process prescriptions and insurance coverage accurately and efficiently
Handle both inbound and outbound engagement with patients, providers, and pharmacies
Scale across a wide range of specialties, geographies, and insurance situations
Partner with the rest of our team and outside counsel to ensure our operations remain compliant with federal/state regulations and stakeholder policies
We’ll be most excited if you:
Have 3+ years of experience leading a large operations team and owning the outcomes in a complex, multi-stakeholder space (bonus if you did so with a consumer-facing component)
Know how to deal with ambiguous problems
Know how to build and manage a P&L
Are data-driven and outcome-oriented
Are high output and bias towards action
Are pragmatic and can see the bigger picture
Are excited to be a part of our mission! We’re pumped about what we’re working towards, and we want you to be, too.
P.S. This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!
How to Apply
This job is no longer accepting applications
See open jobs at Redscissor.See open jobs similar to "Operations Lead" SV Angel.