Who We Are

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, and Cloud Kitchens. Sauron has raised an $18M seed round led by A* and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley.

The Role | Client Operations and Engagement Manager

We are seeking a dynamic and highly organized Client Operations and Engagement Manager to oversee and optimize the day-to-day operations related to client services, communications, and project execution. This role bridges strategy with execution, ensuring seamless operational processes that enhance client satisfaction, streamline workflows, and improve overall efficiency. The ideal candidate is a hands-on problem solver with a focus on delivering exceptional client experiences while managing the operational backbone of our business.

We Value

• Exceptional Communication and Interpersonal Skills: You possess the ability to engage effectively with both internal teams and high-net-worth clients, always maintaining a professional and courteous demeanor.

• Professionalism and Polished Presentation: Your presence and interaction with clients exudes warmth, sophistication, and confidence.

• Commitment to Excellence: You have a meticulous eye for detail and a drive for maintaining the highest standards in every aspect of your work.

• Composure Under Pressure: You excel in high-stress environments, making quick, informed decisions while remaining calm and composed.

Key Responsibilities

Operational Management

• Develop and implement processes to improve operational efficiency in client services and engagement.

• Oversee workflows related to client onboarding, account management, and service delivery.

• Monitor and report on operational performance metrics (e.g., client response times, task completion rates) and ensure targets are consistently met.

• Troubleshoot operational challenges and implement scalable solutions.

Client Engagement and Service Delivery

• Ensure timely and effective communication with clients across multiple touchpoints.

• Serve as the operational lead for client requests, ensuring seamless coordination between teams to address inquiries, concerns, and project deliverables.

• Manage and refine systems for tracking client feedback and operational improvements.

• Create and oversee standard operating procedures (SOPs) to deliver consistent and exceptional service.

Team Coordination and Training

• Collaborate with internal teams to align operational goals with client engagement objectives.

• Train staff on client-facing workflows, tools, and best practices to enhance operational performance.

• Lead cross-functional meetings to identify and resolve process bottlenecks.

Technology and Tools

• Manage and optimize client management systems, communication platforms, and reporting tools to streamline operations.

• Identify opportunities to integrate new technologies or software to improve efficiency and scalability.

• Regularly audit systems to ensure data accuracy and compliance with operational standards.

Process Improvement and Reporting

• Proactively analyze client and operational data to identify trends, risks, and opportunities.

• Develop and implement continuous improvement initiatives to enhance client satisfaction and operational effectiveness.

• Prepare and present operational performance reports to leadership, highlighting successes and areas for improvement.

Your Background Includes

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Proven experience in operational roles, client services, or project management.

• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.

• Experience with CRM systems, project management tools, and operational analytics.

• Excellent communication and interpersonal skills, with a client-first mindset.

• Ability to identify inefficiencies and implement process improvements in fast-paced environments.

Preferred Skills

• Experience with data analysis tools and software (e.g., Excel, Power BI, or similar).

• Familiarity with service delivery in industries such as luxury, security, or real estate.

• Background in managing operational budgets and resources.