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Head of Worker Operations

SESO

SESO

Operations
Monterrey, Nuevo Leon, Mexico
Posted on Tuesday, November 7, 2023

About Seso

American agriculture has been facing a labor crisis for decades. Seso is addressing this problem by building the first end-to-end recruiting and workforce management platform for the industry

Seso’s mission is to provide agricultural workers with meaningful, safe employment opportunities; provide security for the most critical aspects of America’s food production system; and reduce admin costs to employers through software. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our  comprehensive HR platform not only streamlines and automates the H-2A program, but helps agribusiness seamlessly integrate their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time! 

Seso has raised over $30m from Tier I investors including Index, Founders Fund and NfX, and has been recognized with awards like Forbes Rising Stars and Andreesen Horowitzs’, American Dynamism 50.

About the Role

As the Head of Worker Operations, you will oversee the team that works closest with foreign agricultural workers going to work in the United States. This team handles the critical functions of vetting visa candidates, visa processing, and arranging cross-border logistics for  workers. You’ll be responsible for both optimizing our worker operations processes in Mexico, Guatemala and other countries, as well as partnering cross-functionally to ensure that both the worker and employer experience is best-in-class. Great candidates for this role thrive in both the strategic role of scaling a human-intensive process with technology and vendor partners, and in managing a growing team serving a number of clients across our product and service offering. This role requires 10+ years of experience in strategic and operations heavy roles including 5+ years of management experience. This role is based in Monterrey, Nuevo Leon, Mexico. 

Responsibilities

  • Lead the Worker Operations team that includes consulate scheduling and worker logistics. 
  • Define the 1 - 3 year strategy to help scale operations as we continue to grow our client base
  • Establish and grow relationships with recruiters, trainers and other partners that add value to our customer’s needs.
  • Partner with go-to-market teams to align expectations and help expand our customer base
  • Partner with Product and Engineering teams to ensure that we’re driving efficiency and customer experience with technology 
  • Develop relationships with the consular network and foreign governments
  • Manage relationships with multiple partners and vendors
  • Continue to hire, build, and lead a high impact team that operates with urgency and customer empathy, and drives measurable results. 
  • Develop and drive team specific objectives and key results that align with company goals

Skillset

  • 10+ years experience in highly strategic and operations heavy roles
  • 5+ years experience building and scaling operations or customer teams in operations, customer support, professional services, or general management
  • Experience managing large teams and building culture
  • Brings an operational mindset to a service delivery environment
  • Experience in early stage or pre-scale organizations, preferably SaaS
  • Experience working directly with customers and partnering with sales/account management.
  • Strong analytical mindset that can develop quantitative and qualitative analysis to optimize profitability and growth

Benefits

  • Talented and fun teammates who don't take themselves too seriously
  • Competitive salary and meaningful equity
  • Flexible work schedule and unlimited vacation
  • Budget and support for personal development
  • Company holiday break
  • Company sponsored team events and annual company retreat

 

Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.


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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Seso Inc.,’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

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