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Customer Support Associate

Superorder

Superorder

This job is no longer accepting applications

See open jobs at Superorder.
Customer Service
Remote
Posted on Thursday, January 4, 2024

About Superorder

Founded in 2019, Superorder is an all-in-one software platform for restaurants to drive operational efficiency and profitability in the digital era. Superorder’s AI solutions help restaurants to optimize their digital business through its suite of products specializing in virtual storefronts and AI-powered order, chargeback, financial, and performance management tools. Superorder has a robust network with thousands of restaurant partners across 180+ cities, and has processed over 1.5M orders. Our mission is to simplify tech adoption so that restaurant owners can focus on what they do best — cooking delicious food.

Superorder is backed by some of the world’s best investors: Foundation, Y Combinator, Floodgate, Slow Ventures, and SV Angel, and amazing angels like Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), and many more.

We raised our Series A and are growing quickly — come join us!

Our Values

  1. All In: Be driven, dedicated, and committed. Give it your all to win.

  2. Frugality: Aim to do more with less.

  3. Be different: Encourage contrarian thinking and embrace diverse viewpoints.

  4. Adapt or Die: The world is constantly changing - we need to be good at adapting to new realities everyday.

  5. Ownership Mentality: We see things through to the finish, and take responsibility for outcomes.

  6. Customer Obsessed: We always put our customers first and prioritize what’s best for them every step of the way.

What is Customer Support?

The Customer Support team serves as the first point of contact for questions or concerns about the our product. Associates are responsible for providing a positive experience for the customer and finding solutions to any issues that may arise. As a member of the Support team you will handle team escalations, manage inbound/outbound phone calls, work cross functionally with internal teams, and nurture customer relationships to maximize profit potential. Additionally, you will provide valuable insights into customer needs and preferences to improve product development and business strategy as we continue to scale.

How You’ll Make an Impact

In this role, you would be responsible for ensuring our customers receive the highest level of support and guidance throughout their partnership with Superorder. Working closely with Customer Success and the Engineering team to help us build a customer centric environment.

Responsibilities

  • Answering customer inquiries via email, text and phone in a timely manner.

  • Providing product and service information to customers.

  • Troubleshooting technical issues and providing solutions.

  • Work cross functionally with operations and account management teams to maintain partner relationships.

  • Create and maintain internal documentation such as playbooks, SOPs, and instructional materials.

Requirements

  • 2+ years of experience in a customer-facing role

  • Excellent communication and interpersonal skills

  • Ability to handle difficult customers with patience and empathy

  • Strong problem-solving and critical thinking abilities

  • Ability to work independently and as part of a team

  • Problem-solution oriented

  • Ability to work in a fast-paced environment and multitask effectively

  • High level of attention to detail

Benefits

  • Put your mark on the history of the growth of the company.

  • Collaborative and supportive work environment.

  • Opportunity for career growth and development.

Compensation

  • 15,000 USD annual salary

This job is no longer accepting applications

See open jobs at Superorder.