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Work at a Portfolio Company

Patient Experience Associate

Tandem

Tandem

Customer Service
New York, NY, USA
Posted on Tuesday, July 9, 2024

About the role

What we’re doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. In this role on our team, you’ll need to become deeply familiar with all of the above to deploy across the company on problem solving.

This is the kind of role which involves constantly learning new things. Your work will directly support patients and their providers with their prescriptions, figuring out how to most efficiently get them their medication. In addition, you will help us define our operational processes and inform our product design. You’ll build an appreciation for all the different challenges an early-stage company faces, as well as become super well-versed in US healthcare.

We know that the products and services we build and the reach they have, and therefore our chance of making a difference, will be better when we have more diverse perspectives. This is especially important in healthcare, where the problems affect everyone differently and disproportionately impact people in underserved communities. We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

If you join, you will:

  • Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how GoodRx coupons work under the hood

  • Represent tandem directly with patients and doctors, supporting them with questions about their prescriptions and insurance via text and over the phone

  • Translate complex situations from data available in our internal systems into explanations that are easy to understand

  • Develop standardized, scalable processes and workflows to improve operations and user experience

  • Collaborate with the rest of our team to prioritize product development as we balance supporting patients with building a long-term profitable business

We’ll be most excited if you:

  • Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership, either full-time or through formal internships

  • Know how to deal with ambiguous problems

  • Are pragmatic and can see the bigger picture

  • Know how to treat others with empathy

  • Are high output and bias towards action

  • Are excited to be a part of our mission! We’re deeply invested in what we’re working towards, and we want you to be, too.

P.S. This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!