✅Technical Customer Success Manager
Teamflow
IT, Customer Service, Sales & Business Development
Posted on Dec 30, 2024
✅
Technical Customer Success Manager
About Lindy
We're on a mission to free humanity from work.
As crazy as it sounds, we think it is in fact less crazy than what humanity has already accomplished since the Industrial Revolution, when the vast majority of people were toiling the earth and performing grueling physical work — something hardly anyone still has to do in the first world.
Similarly, freeing humanity of knowledge work seems entirely within reach, thanks to breathtaking advances in AI. Much of this progress has happened at the model layer — but models are technical components, not final products.
Our job is to build the many extra layers of product and engineering on top of the AI models to turn them into "AI employees," which can collaborate with humans and other AI employees alike, over all channels (email, Slack, Zoom, etc), pursue ambiguous goals in changing contexts, and continuously learn from their experience.
Our Culture
Job Description
As a Technical Customer Success Manager at Lindy, you will help our customers transform their businesses using AI agents.
You'll build and maintain no-code agent workflows for our customers while serving as their technical consultant. Your role will be crucial in helping customers realize the full potential of Lindy while contributing to our product evolution.
We are an in-office company, working from our San Francisco office 4 days a week. We do sponsor visas and cover relocation fees for up to $20,000.
Key Responsibilities
Build and maintain enterprise-grade no-code agent workflows, ensuring customer success and satisfaction
Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
Manage and expand the Lindy Template Store, our library of pre-built no-code agents
Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
Provide feedback to product teams based on customer experiences and challenges
Deliver technical support
Must-haves
3+ years of experience in customer success or account management in B2B SaaS
Strong technical aptitude with the ability to understand and troubleshoot complex workflows
A passion for building and delivering great products
The ability to navigate a fast-paced work environment
An unusual work ethic to help build and grow a new startup
Exceptional written and oral communication skills
Ability to work in person 4 days a week from a San Francisco office
Nice-to-have
Engineering experience
No-code platform experience
Experience with enterprise SaaS products
Background in workflow automation or AI/ML products
Benefits
Competitive salary and generous equity
Health coverage
A lot of autonomy within your area of responsibility
The fun of working at a no-nonsense startup that just wants to build an amazing product and business
If interested, email jobs@lindy.ai with your resume or LinkedIn and a brief description of your relevant experience.