Implementation Manager - Remote Friendly(East Coast)
About the role
We are hiring for an Implementation Manager to help us further our mission.
This key role will be focused on delivering an implementation experience from contract signature to go-live in order to enable our customers to utilize our platform as their financial crimes fighting platform. You will provide guidance and solutions for our customer’s data integration, system calibration and initial training.
In order to be successful within the role, one must: (1) understand the requirements for each phase of the implementation process, (2) evaluate customer’s use cases and prescribe effective, impactful solutions (3) learn how frontend functionality works and how it correlates with its backend data structure, (4) go live with the system within 3-4 months from initial kick off.
What you will be doing:
Advise on delivery strategy and drive adoption of our products and solutions by understanding the customer’s business goals and environment and leveraging technical proficiency to help implementing or develop appropriate solutions
Successfully manage a number of engagements concurrently
Collaborate with solutions engineers to manage the end to end delivery of the projects
Effectively manage escalations, scope change and implementation of projects or programs including monitoring project quality, timeline, risk and performance
Delight our customers by delivering solutions that meet their expectations and effectively transform their business
Inform customers of our product development roadmap with concrete examples, while setting appropriate customer expectations
Complete delivery and process hand off to Customer Success Manager
What we are looking for:
5+ years of hands-on solution architecture, implementation and delivery experience
Ability to understand, visualize, document the pivotal role that various data points play in a various scenarios (and context) along with their multitude of outcomes
In-depth knowledge and experience implementing data integration projects and configurations
Proven ability to present technical solutions effectively to diverse stakeholder groups
Enterprise Experience communicating effectively with multiple stakeholder groups in large companies and collaborating with them in unison
Experience managing projects with multiple requirements and agendas while maintaining holistic plan and driving to agreed upon schedule
A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
Outstanding communication and problem solving skills, customer focus and results oriented
Experience working with a cross-functional and geographically dispersed team and customer base
A love for and ability to multitask, take ownership, and deal with ambiguity
Data Engineering Experience
The standard base pay range for this role is $110,00.00 - $140,000.00 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives.
Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us!
What we can offer you:
Competitive salary and pre-IPO stock options
100% company-paid medical, dental and vision insurance (for employee)
Optional HSA and FSA medical reimbursement accounts
Unlimited paid time off
Generous leave programs for life events
Annual Learning & Development stipend
One-time Home office set-up stipend
Happy hours and team-building events
Great office space in the San Francisco Financial District
Fully stocked kitchen
Lunch and dinner provided in SF office at least 3x per week
A great company culture with a strong emphasis on diversity, equity and inclusion
Unit21 stops bad actors by leveraging data to deliver justice and safety in the world. We protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering no-code infrastructure to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. We have reported over USD $2 billion in fraud and laundered money to the US government using our software.
We are a rapidly growing Series C startup, having raised close to $100m from Google, Tiger Global, ICONIQ Capital, Jack Dorsey, Diane Greene, and other leading VCs. Our team believes deeply in fostering individual ownership, iterative product development, and empathetic communication. There are many challenging problems to solve in this industry, and a huge opportunity for our software to empower companies to define a new standard of eliminating bad behavior on their platforms.
We encourage people of all backgrounds to apply. Unit21 is committed to creating an inclusive culture, and we celebrate diversity of all kinds.
*Remote work limited to the following states: Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York. North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington.*