You.com is an AI Assistant that makes you more productive, creative, and extraordinary.

About the Role:

We are in search of a dedicated and empathetic Customer Engagement & Support Representative to become a part of our team. The perfect candidate will have a passion for helping customers, resolving inquiries promptly, and ensuring a positive experience with our products and services. As a Customer Support Representative, you will be the face of our company, interacting with customers through various channels to address their concerns, answer their queries, and provide necessary guidance.

About the Role:

You.com is hiring an AI Research Scientist to lead the development of new AI at the intersection of LLMs and Search to create novel approaches for more trusted generative AI. This role is dedicated to pushing the state-of-the-art.

Responsibilities

• Design evaluations, metrics, and benchmarks for the assessment of LLM quality.

• Own experimental pipelines end-to-end and push the state-of-the-art.

• Manage partnerships with marketing to communicate success through blog posts, published papers, and social media.

Qualifications

• Strong experience training, fine-tuning, improving, and maintaining large-scale LLMs.

• Excellent programming and systems understanding

• Independently driven and holds themselves to very high standards

• PhD/MS in Machine Learning, Computer Science, or related areas

• Experience building distributed systems for training LLMs ,search, crawling the web, or data pipelines.

• Strong publication record in top AI venues like NeurIPS, ICML, ICLR, ACL, EMNLP, CVPR, ECCV, and ICCV.

• Experience with one or more deep learning libraries and platforms (e.g., TensorFlow, Jax, or PyTorch).

• Proven ability to implement, operate, and deliver results via innovation at a large scale.

• Full-time industry experience in deep learning research/product.

About You.com:

You.com is personalized, truthful, accurate, and transparent. It can provide the best answers to your questions and help you achieve tasks, from everyday queries to complex challenges.

You.com was founded by leading AI research scientists Richard Socher, the former Chief Scientist of Salesforce and the third most-cited researcher in natural language processing and one of the TIME100 AI honorees for 2023, and Bryan McCann, a lead research scientist at Salesforce Research specializing in deep learning and NLP.

Named one of Time’s “Best Inventions” in 2022 and one of Fortune’s 50 AI Innovators in 2023, You.com was the first search engine to offer a consumer-facing LLM with real-time internet access for factual, verifiable, and up-to-date responses.

Recognized as one of themost popular generative AI tools globally, You.com extends these advancements to other LLMs and AI chatbots, bringing trust, accuracy, and transparency with real-time web access and news through itsYOU API offering — the first full web index built for LLMs — as well as a production-ready YOU LLM OS.