Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We are looking for a Quality Assurance Manager to oversee all aspects of Quality Assurance at Zip, from setting up test strategies and processes to managing qualification of product releases to building a world class QA team. This role is a hybrid role based in our San Francisco headquarters.

You Will

• Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture

• Setup, run and be accountable for QA team’s strategy, OKRs and day-to-day operations, including:

  • Manage the smoke test & regression test executions for twice-a-week releases. Ensure process efficiency and minimal regressions going into production

  • Improve test coverage through developing comprehensive test cases for new features, conducting corrective actions on bugs/incidents, regular review and refining existing test cases, and exploratory testing

  • Partner with various product team EMs, PMs and TLs to have a strong understanding of product roadmap & timeline, properly manage test case development & quality, and ensure efficient collaboration and prompt communication

  • Partner with Infra and Product engineering teams to improve test environments, test automation and release process

• Manage the QA team which comprises both US and India members:

  • Coach and grow team members. Establish high quality standards (e.g. test cases, RCAs, general documentations) and strong sense of ownership

  • Attract and hire top talent

  • Ensure the QA team is healthy, motivated and avoid burnout

• Be a strong advocate for quality best practices and help the company incorporate them with rigor

Qualifications

• 5+ years of experience in quality assurance

• 2+ years of experience managing high-performing QA teams

• Proven track record of attracting & hiring top talent

• Experience managing offshore QA vendors

• Hands-on experience with test case development, execution and project planning

• Strong knowledge of QA methodologies, tools, and industry best practices

• Knowledge of industry standard test automation tools and CI/CD

• Experience working in agile teams with multiple releases per week

• Extreme attention to details and thoroughness

• Excellent leadership, communication, and interpersonal skills

• BS or higher in Computer Science, Engineering or a related field

• Ability to work in-person on a weekly basis in our San Francisco headquarters

Nice to haves

• Experience in SaaS or FinTech industry

• Experience with Payments

• Hands-on automation experience

• Experience working at a small company with diverse responsibilities

The salary range for this role is $180,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.