Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

The Partner Integration Engineer is responsible for developing and implementing solutions that integrate our customers with their vendors for B2B e-commerce. Developing these solutions requires familiarity with web technologies (HTML, JavaScript, CSS, HTTP, APIs, etc.), various data formats (JSON, cXML, X12 EDI), and back-end tech (Python, SQL).

The Partner Integration Engineer is expected to be a customer-facing, highly-independent member of our high-performing engineering team. They will be a subject matter expert on Punchouts and E-Invoicing at Zip and will work collaboratively with our Product Manager to capture and define customer needs, requirements, and scope for customer requests, with a bias toward efficiency and scalability. They will work closely with the Zip product engineers to develop the core infrastructure that supports our Punchouts and E-Invoicing products. The ideal candidate is a master multitasker, a timely communicator, and will have previous experience working with Procurement systems. A bias toward action, communication and collaboration is imperative for success in this role. This role requires working 2 days / week out of our Toronto office.

You Will

• Provide external and internal customers with best-in-class software support for the Zip Punchouts / E-Invoicing products

• Manage and bring to resolution client inquiries of intermediate to advanced complexity, escalating cases as necessary to engineering

• Implement new Punchout vendors by understanding the unique cXML requirements for each new vendor and making code changes

• Implement connections to customers’ e-invoicing systems and understand unique requirements of UBL formats

• Thoroughly testing new Punchout vendors and e-invoicing integrations and resolving issues that arise by making simple code changes or escalating to engineering

• Partner with Customer Success and others to build an understanding of the variety of Punchout clients and their unique implementations to better support/resolve their inquiries

• Contribute value to the team by creating or updating internal and external reference documents for Zip Punchouts and Zip’s E-Invoicing products

Qualifications

• Undergraduate/first-level STEM degree (e.g., Bachelor’s) or graduate/second-level degree (e.g. MBA, Master’s) with an emphasis in computer science, IT, or another software related domain.

• Minimum of 2 years of experience in a technical role, with proficiency in web API’s and troubleshooting issues. Proficiency with Python would be preferred as well as web technologies and frameworks (HTML, CSS, JavaScript).

• Familiarity with parsing and manipulating data formats like JSON and XML

• Familiarity with transmission methods like sFTP, HTTPS, AS2, APIs, etc.

• Minimum of 2 years of customer-facing experience (Product Management, Solution Engineering, Customer Success, Management Consulting, Finance, etc.)

• Procurement industry experience preferred (Ariba, Coupa, Netsuite, Salesforce, etc.). Previous knowledge of Punchouts, e-invoicing, or Accounts Payable workflows.

• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDKs, etc.), and desire to improve technical acumen

• Demonstrated competence in managing difficult conversations and situations with customers, ensuring to keep key stakeholders involved and escalate situations internally, as appropriate.

• Ability to think critically and make pragmatic troubleshooting decisions.

• Proven ability to operate independently and successfully navigate an ambiguous environment.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Health, vision & dental coverage

• 🍽️ Catered lunches & dinners for TO employees

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!