Work at a Portfolio Company

Product Manager, Insurance



New York, NY, USA
Posted on Friday, February 16, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Business Analyst on the Insurance Team, you will play a critical role in achieving Zocdoc’s patient first mission of becoming the connective tissue in healthcare.

You’ll enjoy this role if you are…

  • Excited to learning about healthcare insurances - the fundamental incentives within our healthcare ecosystem, and passionate about making them easier to understand for both patients and providers
  • Someone who likes working with complex datasets and doesn't shy away from trying to make sense out of chaotic healthcare industry standards (We don’t use a fax machine!)
  • Able to come up with creative solutions when a problem doesn’t have a standard set of problems
  • A person who enjoys partnering with engineering teams to build products impacting millions of users impacting millions of users
  • An efficiency nerd and like creating standard processes and requirements focused on speed and quality
  • Someone who is comfortable working ambiguity role with multiple stakeholders
  • Interested in solving industry wide pain points

Your day to day is…

  • Analyzing clearinghouse eligibility responses to drive translation for ops and engineering requirements
  • Creating processes and systems to improve the scale and accuracy of eligibility products
  • Partnering with product and operations teams to ensure processes are scalable and leading to consumable products
  • Analyzing metrics to find areas of opportunity for quality improvements

You’ll be successful in this role if you have…

  • 3+ years of healthcare work experience
  • An Ability to work in a face paced environment
  • A background in Healthcare/ Health Insurance
  • Previously has worked with 270/271 Health Care Eligibility transactions
  • Strong analytical skills
  • Basic experience with SQL, JSON, and reporting tools
  • An ability to communicate complicated topics in a simple consumable manner

It would be even better if you have …

  • Experience writing detailed requirements for multiple stakeholders
  • Experience working with multiple clearinghouses
  • Experience working directly with payers
  • Experience working with cross-functional teams (e.g., Engineering, UX/UI, Product Marketing , Operations etc.)


  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • L&D offerings + a free LinkedIn learning account
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
  • In office perks including:
    • Catered lunch everyday along with snacks
    • Commuter Benefits
    • Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$85,000$100,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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