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Senior Product Manager, Machine Learning

Zocdoc

Zocdoc

Software Engineering, Product
New York, NY, USA
Posted on Friday, February 23, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission:

Zocdoc relies on machine learning to power many of the most important parts of the website, from deciding which providers to show our patients to how we recommend which specialty or insurance they should choose when searching. Many applications of ML within Zocdoc are still yet to be discovered but are imperative to the future success of our business

You’ll enjoy this role if you are…

  • Excited about applying machine learning to solve healthcare’s biggest problems
  • Eager to dive into the details of ML data management, model development, validation and testing, deployment, and monitoring
  • Skilled at interfacing with several parts of the business to discover how machine learning can be applied in different use cases
  • Excited about reading the latest on what other companies are doing with machine learning and how the machine learning industry is advancing overall
  • Adept at translating technical ideas into machine learning products
  • A ruthless prioritizer who can weigh technical and business tradeoffs
  • A highly analytical thinker who is willing to get deep in SQL to extract insights on how our ML products are working

Your day to day is…

  • Helping bring new machine learning products to life on Zocdoc, focused on delivering an amazing patients-first experience
  • Working closely with commercial and product teams to identify machine learning products that can unlock growth at Zocdoc
  • Reading technical industry papers/blogs and studying how other peer companies are utilizing machine learning
  • Working with data scientists and machine learning engineers to identify, size and prioritize roadmap opportunities
  • Writing PRDs for prioritized roadmap opportunities and being the go-to product person for execution of opportunities
  • Drafting quarterly and annual strategy and OKR documents
  • Launching A/B tests and interpreting user data to iterate and launch new products
  • Using Looker/SQL to extract new insights on how our ML models are performing
  • Explaining product ideas to non-technical functions like legal and commercial and ensuring we are adhering to data utilization policies

You’ll be successful in this role if you have…

  • 3-7 years of experience in Product Management
    • Experience with data science and machine learning models (either as a PM or data scientist / engineer) is a requirement
    • Experience in ML data management, model development, validation/testing, deployment, and monitoring
    • Healthcare/marketplace experience a plus
  • Experience identifying user problems, sizing opportunities, prioritizing opportunities and defining requirements for solutions
  • Strong project management skills for cross-functional initiatives involving Engineering, Design, User Research, Product Marketing, Sales, Product Operations, and more
  • Experience running A/B tests and analyzing data to make launch decisions
  • Strong analytical skills and intermediate to advanced SQL skills

Benefits:

  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • L&D offerings + a free LinkedIn learning account
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
  • In office perks including:
    • Catered lunch everyday along with snacks
    • Commuter Benefits
    • Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$163,000$231,500 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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