Senior Benefits Associate
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our mission:
As a Senior Benefits Associate, you will drive Zocdoc’s employee benefits programs. Reporting to our Manager, Total Rewards, you will lead the administration of our benefits programs and communications, and continue to scale and elevate our employee benefit plan offerings to ensure our employees receive the ultimate Patients First experience.
You’ll enjoy this role if you are…
- A benefits expert, with a passion for helping others
- Collaborative; you enjoy building relationships at all levels, both internally and externally
- Action oriented; you like tackling new challenges
- Flexible, and comfortable with the uncertainty of change
Your day to day is…
- Administering employee benefits programs such as medical, dental, vision plans, life and disability insurance plans, and our 401(k) plan
- Create and administer wellbeing programming and ensure the program fits within the company's culture and remains compliant, including but not limited to supplemental resources
- Creating all POs for benefit related expenses and processing benefit related invoices.
- Planning and leading our annual Open Enrollment process. This includes communicating new plans or changes to plans to employees via in-person meetings and through written plan summaries
- Assisting with vendor performance of all benefit plans and partners, ensuring programs are cost-effective and meeting service level agreements
- Ensuring company compliance with federal, state, and local laws, including required notice distribution, non-discrimination testing, audits of benefits plans (including but not limited to the annual 401(k)) and ensuring reporting and filing requirements are met in a timely manner
- Payroll administration for all leave of absences, benefit and 401(k) deductions; partnering with Payroll to resolve deferral issues on both health/welfare and 401(k) plans
- Managing all Leave of Absence, FMLA, and ADA accommodation
- Addressing day-to-day member and vendor issues using available vendor or broker resources
- Managing benefit billing reconciliation and ensure benefit EDI file feeds are working accordingly
- Maintaining benefits and wellness intranet pages
You’d be successful in this role if you have….
- 5-7 years of HR experience, with at least 3-5 years administering benefits including medical, dental, vision, leave of absences, and ADA accommodations
- Exceptional organizational skills, with great attention to detail
- Experience working autonomously within the Benefits space
- Intermediate Excel skills (V-lookups, Pivots, etc)
- Experience interpreting and applying pertinent federal and state laws, codes and regulations such as COBRA, HIPAA, FMLA, etc.
- Prior experience in managing Self-Insured medical plans
- Experience working in a start-up and/or fast-paced, dynamic environment
- Advanced benefits and/or HR certifications a plus
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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