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Senior Product Manager, Appointment Management

Zocdoc

Zocdoc

Product
New York, NY, USA
Posted on Tuesday, May 21, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Group Product Manager working on our provider product, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare.

You’ll enjoy this role if you are…

  • Personally motivated by improving our healthcare system
  • 10X and 1st principle thinker, and you know how to inspire others to do the same
  • The kind of person who thrives in ambiguity, and can always come up with “crawl/walk/run” solutions
  • Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor

Your day to day is…

  • Refining and communicating a vision for how Zocdoc’s booking and appointment management solutions work seamlessly together
  • Creating deep empathy and understanding of provider needs, pain points, and goals through research and collaboration with sales and PMM teams
  • Building long term vision and roadmap in alignment with company and stakeholder priorities
  • Building relationships with our sales and operations teams to support complex operational processes and tools that improve them.
  • Rolling up your sleeves and get work done, with deep complexity, and at scale.
  • Acting as a player-coach rolling up your sleeves and get work done while coaching a group of 2 - 4 ICs to the next level of their careers

You’ll be successful in this role if you have…

  • 10+ years of work experience in relevant roles, ideal SAAS and SMB experience for early stage product development
  • Passion for managing and coaching talent
  • Strong communication skills are a must
  • Action-oriented attitude and roll-up-your-sleeves mentality
  • Extensive experience with and enthusiasm for analytical problem solving, with strong attention to detail
  • Passion for telling a story with data
  • Proficiency in Microsoft Excel and Powerpoint; experience with SQL, Redshift, Amplitude, Looker, and Salesforce a plus

Benefits:

  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
  • In office perks including:
    • Catered lunch everyday along with snacks
    • Commuter Benefits
    • Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$163,000$225,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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