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Executive Assistant to the CEO

Zocdoc

Zocdoc

Administration
New York, NY, USA
Posted on Tuesday, June 4, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission
The Executive Assistant to the CEO is a valuable, trusted business partner to the CEO at Zocdoc. You play a critical role in managing and prioritizing the CEO’s time to ensure the smooth execution of their goals. The ideal candidate is highly organized, operates with high-urgency, is a creative problem solver, and has exemplary project management and communication skills. Your work will ensure that the CEO can focus on strategic initiatives that give power to the patient!

You’ll enjoy this role if you are…

  • Autonomous, highly urgent, and creative. You love working under pressure in a fast-paced work environment with ever-changing priorities
  • Extremely organized with a keen eye for detail
  • A fantastic communicator. You believe in keeping your stakeholders in the loop, and treat everyone with dignity and respect, regardless of title or tenure
  • Able to independently exercise sound judgment in a variety of different situations
  • Deeply experienced with booking travel, accommodations, and events
  • Ownership minded and believe there’s no task too big or small
  • A quick learner and creative thinker who can anticipate the needs of their stakeholders and take quick action
  • Intellectually curious, self aware, and believe in regularly giving & receiving feedback
  • Serious about your work, but not about yourself


Your day-to-day is…

  • Exercising autonomy, judgment and problem solving skills to ensure that our CEO can operate at max productivity and effectiveness
  • Organizing and maintaining a complex calendar; prioritizing and coordinating an ever-changing schedule and priorities
  • Understanding the preferences, including meeting cadence, communications, travel logistics, and conference room preparation of our CEO
  • Coordinating and overseeing complex domestic and international travel arrangements, including all necessary documentation
  • Scheduling and running high-profile meetings, including Board meetings, Executive off-sites, and ongoing staff meetings. This includes, but is not limited to, attendee communications and venue management/coordination
  • Preparing and coordinating agendas and materials for meetings, presentations, and events, ensuring the CEO is well prepared
  • Liaising with internal executives & teams, as well as external business contacts (including investors and board members)
  • Coordinating in-office meetings with external partners, serving as the first face of our organization, and providing them with a great experience
  • Collaborating closely with the rest of the admin team on projects and contributing to a dynamic and supportive environment
  • Providing full support to our CEO: managing company and personal details while maintaining full discretion and confidentiality
  • Coordinating any health and tech related conferences/events as needed
  • Actively communicating to ensure that you and our CEO are consistently in the loop regarding high priority initiatives
  • Independently managing select communications on behalf of the CEO
  • Building, documenting and launching processes for recurring projects/tasks
  • Completing expense reports for the CEO and managing company documents and contracts as needed
  • Personal assistant duties, inclusive of running errands, booking appointments, communicating with family, and ad hoc projects as needed
  • Managing and coordinating all personal appointments optimizing their schedule for efficiency and effectiveness while demonstrating discretion and attention to detail in managing personal (confidential) matters
  • Other personal tasks as necessary

You’ll be successful in this role if you have…

  • 8+ years of previous experience as an Executive Assistant supporting C-level executives or senior management
  • Extensive experience with calendar management, travel arrangements, and event coordination
  • Meticulousness. You have an extreme attention-to-detail and are autonomous and proactive
  • A strong sense of urgency and a passion for getting results (we move fast around here!)
  • Proven problem-solving and critical thinking skills. You’re confident taking initiative and adapting to changing priorities and deadlines
  • Superb communication skills. You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
  • Strong project management skills and a history of creating process / establishing best practices
  • The ability to work effectively and maintain composure under pressure, handling high-stakes and urgent situations with professionalism
  • Intellectual curiosity - you think critically and love understanding the “why” behind decisions
  • A successful and proven background of juggling and prioritizing multiple tasks/projects/events simultaneously and effective
  • Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
  • Personal assistant experience
  • The desire to work in office in a hybrid capacity (4 days a week, 5 as needed)
  • The ability to work when needed during off hours to support the CEO and high priority initiatives


Benefits:

  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
  • In office perks including:
    • Catered lunch everyday along with snacks
    • Commuter Benefits
    • Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$115,000$155,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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