Marketing Operations Associate I
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission:
As a Marketing Operations Associate l, you will play a crucial role in sourcing and updating data on healthcare professionals and institutions, significantly contributing to the maintenance and expansion of one of the largest healthcare databases globally. Your diligent research and data management efforts will directly enhance the accessibility and quality of healthcare information, empowering patients and providers alike with the resources they need to make informed decisions.
You’ll Enjoy This Role if You…
- Value quality and precision, dedicating yourself to maintaining the highest standards of data accuracy and detail in every aspect of your work.
- Have a keen eye for detail, and are adept at identifying and resolving discrepancies swiftly and efficiently.
- Have a fervent flame to learn and adapt to new skill sets and processes
Are outstanding in communicating effectively (both verbal and written) - Are skilled at time management and prioritization, capable of juggling multiple stakeholders and projects without compromising on quality or deadlines.
Your Day to Day Is…
- You will primarily utilize the internet, AI tools, and proprietary applications to compile and maintain data on medical professionals and institutions, such as names, addresses, contact information, affiliations, board certifications, and recognitions.
- Conduct thorough data verification through structured or unstructured research using available tools and applications.
- Execute operational workflows for SEO marketing projects.
- Meet or exceed performance metrics for productivity and accuracy.
- Proactively communicate any process-related challenges, glitches, or impediments to the team lead and ensure timely responses to emails.
- Stay informed about the latest guidelines and policies relevant to the work.
- Contribute to ad hoc and short-term projects, ensuring alignment with requirements and execution expectations.
- Participate in and support project development focusing on data integrity and workflow optimization.
You’d be Successful in This Role if You Have…
- At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)
- 0-2 years of work experience
- Familiarity with MS Excel, MS Word, ChatGPT, and web research techniques
- Superior verbal and written communication skills in English
- A quick learner with adaptability to new changes
- Keen analytical abilities, thorough attention to detail, and a focused approach
- Excellent interpersonal skills and the ability to work both collaboratively and independently
Benefits:
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- Phone bill reimbursement
Zocdoc is certified as a Great Place to Work 2023-2024.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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