Director of Business Systems
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As the Director of Business Systems, you'll play a meaningful role in ensuring our GTM and Service teams are equipped with the technology and systems they need to drive exceptional performance, ultimately improving access to care and delivering a better healthcare experience for all.
You’ll enjoy this role if you are…
- Excited to build and drive the vision for a world-class GTM systems ecosystem
- Passionate about leading cross-functional initiatives that significantly impact revenue and operational efficiency
- Driven to identify and implement innovative technologies, including AI, to enhance GTM effectiveness
- Energized by the challenge of designing scalable systems and data architectures
- Comfortable collaborating with senior leaders across Sales, Marketing, Operations, Engineering and Product
- Excited to lead and develop a high-performing systems team
Your day to day is…
- Leading the development and execution of the GTM systems roadmap
- Collaborating with GTM leaders to define system requirements and priorities
- Overseeing the design, implementation, and administration of GTM systems (CRM, marketing automation, etc.)
- Managing a team of systems professionals, including architects, analysts, developers, and administrators
- Evaluating and recommending new technologies to improve GTM efficiency and effectiveness (including AI)
- Ensuring data integrity and consistency across GTM systems
- Driving system automation and workflow optimization
- Analyzing system performance and identifying areas for improvement
You’ll be successful in this role if you have…
- 7+ years relevant experience of building and owning GTM systems
- 5+ years of experience leading and managing systems teams, including architects, developers, and administrators
- Deep functional knowledge of GTM systems (Salesforce, Marketo, & other Sales productivity tools)
- Strong understanding of data architecture, data management principles, and system integrations
- Vision for how our systems can and will need to evolve to what great looks like, what we will need before we need it
- A proven track record of success working in a high growth, agile environment
- Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels
- Demonstrated ability to think strategically, solve complex problems, and drive results in a fast-paced environment
- A proactive and innovative mindset, with a passion for leveraging technology to improve business outcomes
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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