Senior Associate, People Operations
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
The Senior Associate, People Operations will aid in all People Operations functional work, inclusive of data audits between systems, Workday reporting, and Tier I People Operations inquiries. As a member of People Operations, there will be strong collaboration with HRIS, HR Business Partners, and other People functions.
You’ll enjoy this role if you are…
- Excited about supporting team members throughout the organization and learning about all aspects of People Operations
- Analytics-driven and solution-oriented
- Detail-oriented
- Extremely organized and process-driven
- Highly coachable, and operate with a growth mindset
- The kind of person who enjoys working in a fast-paced environment
Your day to day is…
- Streamlining and improving data processes and data integrity throughout the people function; preventing issues through root-cause analysis and problem-solving
- Delivering reports and insights to People Leadership and Zocdoc stakeholders on a monthly basis
- Supporting assigned Zocdoc'rs by responding to inbound questions in JIRA, providing concise and timely information, and escalating issues as needed
- Owning and processing Workday data transactions to support the employee lifecycle
- Improving efficiency and automation of data processes; upholding data integrity throughout the People function through ongoing audits and data reconciliation
- Owning all People reporting, inclusive of automating and developing reporting heuristics
- Working with the HRIS team to build out optimization of existing and future Workday functions, such as supervisory organizations and audit dashboards
- Cross-collaboration with HRIS, Total Rewards, HRBP, IT and other Infrastructure Teams to best support changes
You’ll be successful in this role if you have…
- A meaningful (3+ years) amount of experience working in a HR shared services/operations function
- Meaningful Workday experience
- Expert level excel and Google sheets skills - analytical mindset
- Passion for providing excellent customer service to our team members and building strong relationships throughout the organization
- Proactivity, root-cause analysis, and problem solving skills
- Previous experience working in ticketing systems; JIRA a strong plus
- Superb communication skills! You’re able to provide stakeholders with timely and concise information; you know that multiple mediums of communication are the key to success.
- Impeccable attention to detail. You have systems in place to ensure accuracy
- High degree of integrity and are able to maintain confidentiality at all times
- The ability to multitask/task-switch and prioritize accordingly
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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