Senior Engineering Manager - Sponsored Results (Machine Learning)
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As the Senior Engineering Manager for our Sponsored Results team, you will be at the helm of shaping the future of one of Zocdoc's largest growth engines. You will work closely with product, engineering, and sales teams to optimize and scale our Sponsored Results platform, helping to drive revenue growth by improving client bidding strategies and ad performance. Your leadership will empower your team to create full-stack, robust solutions that increase conversion, spend efficiency, and build long-lasting client trust. As a business owner, you will ensure the team focuses on high-impact projects, driving value for clients while optimizing internal processes.
You’ll enjoy this role if you are…
- Passionate about software engineering, machine learning, full-stack development, and building scalable solutions.
- Driven by results and the business impact of the projects your team works on.
- Willing to dive into technical details while balancing the broader strategic picture.
- A mentor who thrives in developing engineers and encouraging them to take ownership.
- Comfortable working in a fast-paced environment, prioritizing effectively to focus on the most critical initiatives.
- A strong communicator who can translate complex technical concepts into business-friendly language for stakeholders at all levels.
- A believer in fostering diverse and inclusive teams that encourage growth and collaboration.
Your day-to-day is...
- Leading, managing, and growing a diverse team of engineers, driving initiatives to improve Sponsored Results' algorithm and bidding mechanisms.
- Partnering closely with product and sales teams, ensuring technical alignment with business goals and focusing on key client acquisition and retention efforts.
- Overseeing the development of features aimed at improving user experience and driving better experiences for patients and providers aiming to grow their businesses
- Supporting both high performance machine learning and full-stack development initiatives, ensuring the engineering team builds solutions with a focus on scale, performance, and reliability.
- Developing and executing a technical strategy that focuses on business growth, from improving bidding algorithms to driving competition and growth for clients.
- Championing mentorship, career development, and fostering a culture of continuous improvement within the team.
- Collaborating with other cross-functional teams to ensure SPO initiatives are well-integrated within the broader Zocdoc platform.
You’ll be successful in this role if you have...
- Success with leading full-stack development teams, particularly in consumer-facing products.
- Experience with machine learning and advertising platforms is highly desirable.
- Strong business acumen with a proven track record in driving growth through data-driven decisions and product leadership.
- Expertise in building and scaling complex systems that impact client success, with a focus on bidding algorithms and auction models.
- Familiarity with cloud environments (e.g., AWS) and the scalability needs of high-traffic platforms.
- Excellent communication skills, able to align stakeholders and drive cross-functional collaboration.
- Entrepreneurial mindset with a focus on ownership, accountability, and high-impact execution.
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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