Manager, Commercial Operations & Strategy
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Manager for our Commercial Operations team focused on Planning & Forecasting. In this crucial role, you will establish and evolve centralized forecasting and strategic planning functions that directly impact revenue growth, operational efficiency, and company-wide alignment. You will act as a thought partner to Sales and Revenue Operations leadership, drive performance insights, and help guide strategic business decisions through rigorous planning and analytical rigor.
You’ll enjoy this role if you are…
- An operator and strategist, passionate about converting forecast outputs into real-world sales strategies
- A systems thinker who thrives on bringing structure and clarity to complex, cross-functional business problems
- Analytical and detail-oriented, with a love for building models and reporting frameworks that drive measurable results
- Energized by a fast-paced, dynamic environment where priorities shift and high-impact work is the norm
- A collaborative leader who communicates clearly and inspires trust across teams
Your day to day is…
- Driving Strategic Translation: Converting forecast outputs into sales targets, headcount plans, productivity expectations, and investment strategies that support GTM growth
- Sales Capacity & Productivity Modeling: Building scalable, flexible models to assess and optimize sales team capacity and productivity across segments; support dynamic scenario planning as business needs evolve
- Annual & Mid-Year Planning: Leading coordination and consolidation of data, models, and materials for major planning milestones, managing timelines and ensuring alignment across orgs
- Client-Level Reporting & Insights: Building global dashboards and analyze client-level performance trends to support revenue-generating strategies and deepen understanding of the existing customer base
- Strategic Communication & Executive Support: Developing clear and compelling planning artifacts, flash reports, and executive-level presentations that promote visibility and alignment
- Thought Partnership & Scenario Planning: Partnering closely with Sales, RevOps, and Finance leadership to stress-test assumptions, run capacity models, and support decisions that enable long-term growth
You’ll be successful in this role if you have…
- 5–7+ years of experience in a strategic planning, business operations, or forecasting role with exposure to cross-functional leadership and high-growth organizations
- Prior experience supporting or leading GTM teams (e.g., Sales, Marketing, Customer Success), with a deep understanding of how planning and performance tracking drives commercial outcomes
- A proven track record of building models and synthesizing data to influence senior stakeholders
- Experience leading or heavily supporting planning cycles (e.g., annual planning, quarterly business reviews, sales target setting)
- Strong Excel/Google Sheets skills and preferred experience with, Salesforce, Looker, and Snowflake (SQL)
- Strong communication and storytelling skills to present data-backed insights to diverse stakeholders
- The ability to thrive in ambiguity and work independently to drive outcomes in a fast-moving environment
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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