Staff Product Manager
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Staff Product Manager on the Provider Adoption team, you’ll help reinvent how healthcare data moves across patients, providers, and health systems. You’ll own a high-impact roadmap, building a platform that’s fast, secure, and accessible for both internal and external users. You’ll work at the intersection of long-term vision and day-one value, proving that true interoperability can be just as modern and user-friendly as the best of consumer tech. If you're excited to shape the foundation of a better healthcare experience alongside deeply thoughtful, driven, and collaborative teammates, we’d love to meet you.
You’ll enjoy this role if you are…
- Excited to collaborate with an ambitious cross-functional teams and influence product strategy and direction
- Energized by tackling highly complex systems and workflows, with a genuine curiosity for digging into the details
- Are fired up about launching healthcare tech into the future - whether it’s crafting thoughtful APIs or unleashing AI-driven breakthroughs
- Light up at the idea of building platform products that scale, and power an entire ecosystem: internal teams, external partners, and millions of patients
- Are eager to mentor junior talent, champion best practices and foster a culture of continuous growth
- Relish rewriting norms and are determined to help Zocdoc redefine healthcare interoperability and blaze a new trail for industry innovation
Your day to day is…
- Drive the strategy and execution of Zocdoc’s interoperability roadmap - building scalable, high-impact integrations that support our enterprise and health system clients. This includes the strategy around:
- How data flows into and out of Zocdoc from external systems
- The internal teams building products or capabilities on top of client-sourced data
- The transparency, user experience, and self-service tools clients use to manage these data integrations
- Partner with Product, Engineering, Sales, Marketing, and Design to define and deliver capabilities that make getting data in and out of Zocdoc seamless, reliable, and self-serve.
- Own the development of large-scale APIs and sync infrastructure that power EHR integrations, internal product use cases, and third-party developer experiences.
- Lead the creation of in-product management tools for integration setup, monitoring, and control that leads to scalable enterprise onboarding
- Shape the external platform, including developer onboarding, API documentation, and incentives for EHR partners to adopt and activate integrations.
- Lead a strategy for how data surfaced via EHR connectivity into durable services and APIs that power new products and internal analytics, while meeting consent and compliance standards.
- Manage a clear intake and prioritization process for cross-functional integration requests, ensuring alignment across stakeholders and accelerating time to impact.
- Identify and drive net-new innovation opportunities, from AI-assisted workflows to novel integration strategies that keep Zocdoc ahead of the healthcare tech curve.
You’ll be successful in this role if you have…
- 7+ years of product management experience, ideally in platform development, enterprise SaaS, or API-centric environments.
- A strong track record of launching technical products in collaboration with cross-functional teams like Sales, Marketing, and Product Marketing.
- Proven ability to design or influence onboarding and activation experiences that drive adoption and conversion.
- A strategic mindset that balances long-term vision with iterative delivery, and an ability to clearly communicate product direction to both technical and non-technical audiences.
- Comfort discussing the full technical stack, from backend services and data pipelines to developer-facing APIs and customer-facing tools.
- Excellent communication skills, with the ability to dive deep with engineers while storytelling effectively with business stakeholders.
- Familiarity with healthcare data standards or a strong curiosity to learn and challenge outdated healthcare integration norms.
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer-funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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