Your Impact on our Mission

Zocdoc’s greatest strength has always been its people, and the people who help our people grow. As Senior Manager, Learning & Development, you’ll play a critical leadership role in shaping our talent landscape, driving development programs that build capability, strengthen culture, and support our long-term strategy.

You’ll architect learning experiences that are both high-impact and highly practical, ensuring every employee has the tools, skills, and confidence to excel. From designing leadership journeys to scaling foundational programs, you’ll influence how Zocdoc learns, leads, and evolves for years to come.

You’ll enjoy this role if you are…

• Adaptable and flexible to evolving priorities and changing situations
• Able to work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically in the next
• A self-starter as well as an effective communicator with the ability to collaborate and influence at all levels in the organization
• Service oriented, with a high degree of customer responsiveness
• An inclusive leader that contributes to creating a sense of belonging
• Serious about your work, but not about yourself—because let’s face it, you need a sense of humor in today’s world

Your day-to-day is…

• Defining Zocdoc’s L&D strategy and translating it into a holistic, scalable learning portfolio
• Owning our learning inventory: identifying needs, prioritizing programs, and ensuring offerings stay fresh and relevant
• Designing and developing learning experiences, from instructor-led workshops to asynchronous courses and certificate programs
• Partnering with subject-matter experts to build content rooted in real business needs and grounded in instructional best practices
• Establishing and tracking success metrics to evaluate program effectiveness and continuously refine learning experiences
• Managing and evolving learning operations, tools, systems, and processes to support seamless program administration
• Coordinating internal and external partners to deliver both off-the-shelf and custom training solutions
• Facilitating workshops as needed: including professional development, team-building, and manager capability sessions
• Owning Zocdoc’s Mentoring Program, from application cycles to structured milestone management and cohort facilitation
• Designing and launching a Leadership Development Program, in close partnership with HRBPs and senior leaders
• Overseeing the learning budget with thoughtful stewardship and transparent planning
• Developing clear, strategic communication plans to promote learning opportunities and drive engagement across the organization
• Collaborating closely with our Pune-based leaders to align programs and share best practices globally
• Serving as the point-person for our learning platforms, ensuring we maximize adoption, engagement, and value

You’ll be successful in this role if you have…

• Genuine passion for developing talent and a competitive drive to build a culture where people can do their best work
• 6+ years of L&D experience, including 2+ years managing programs or people, ideally in a high-growth tech or startup environment
• Strong knowledge of learning science, instructional design, and adult learning theory and the ability to apply it in practical, engaging ways
• A track record of building scalable, creative learning programs that adapt to changing business needs
• Experience standing up or enhancing learning operations, including tools, systems, and processes
• Exceptional organizational, project management, and stakeholder-management skills
• Strong business acumen that allows you to collaborate confidently with leaders, SMEs, and cross-functional partners
• High professional credibility, sound judgment, and integrity, the kind that earns you the room’s trust

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified