AI Solutions Specialist
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
About the Role
As an Specialist AI Solutions, you’ll help design, build, and maintain AI-powered workflows, prompts, and data pipelines that power Zocdoc’s operations and products. You’ll work closely with product, operations, and engineering partners to execute well-defined AI features, experiments, and automations that improve patient and provider experiences.
This is a hands-on role focused on implementing prompt-based solutions, pipelines, and small automations, while learning to structure problems, evaluate model performance, and operate safely in a healthcare context.
A Day in the Life of an AI Solutions Specialist
- Implement prompts, system messages, and basic tool-calling patterns to support specific use cases and workflows.
- Contribute to scoped AI features and automations in prompts, and internal tools under guidance from more senior team members.
- Sense-check LLM outputs for accuracy, safety, and usefulness, flagging issues and edge cases proactively.
- Set up offline evaluations using golden sets or sample data; track basic quality metrics and document results.
- Build and maintain lightweight data preparation scripts and queries to support AI experimentation and monitoring.
- Support pilots and evaluations by running experiments, comparing variants, and summarizing findings in a clear, digestible way.
- Collaborate with product and ops partners to understand requirements, translate them into concrete AI tasks, and execute against agreed timelines.
- Write clear documentation and contribute to runbooks so others can reproduce, debug, or extend your work.
Who You Are (Skills & Qualifications)
- Bachelor’s degree in a quantitative, technical, or related field, or equivalent practical experience.
- Typically 2-4 years of professional experience in applied AI, or a related field.
- Foundational understanding of LLMs and AI applications, with enthusiasm to deepen your skills in prompting, retrieval, and evaluations.
- Basic proficiency in SQL or another query language; comfortable working with structured data in spreadsheets and/or dashboards.
- Experience with Python.
- Strong analytical problem-solving skills; you can break down a problem, test hypotheses, and deliver accurate results with guidance
- Effective written and verbal communication skills; you can explain your work and findings to peers in a clear, structured way.
- High ownership and accountability; you manage your time well, work back from deadlines, and surface risks early.
- Curiosity and growth mindset; you seek feedback, learn from senior teammates, and apply best practices in reliability, safety, and privacy.
- Proficiency with using Cursor, Claude Code or VSCode.
- Domain Expert in Business Operations/Sales/Marketing/GTM or Finance.
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2024–2025
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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